Communication Barriers in an Organisation
Question 1.
Identify and critically discuss the communication problems and barriers in the communication scenario depicted in the video clip. (563 Words)
According to Dr Robbins’s book on Organizational Behavior 2003, effective communication is summarized as the means of encoding a message from the sender, clearly to the receiver through a channel without the actual message being negatively fragmented in the process. Communication problems and barriers occur when the information is distorted before reaching the receiver, creating conflicting assumptions and perceptions than what was intended (Deborah J. Barrett, (2002)
Diagram 1 below illustrates an example of a communication model.
Decoding
Decoding
Receiver
Receiver
Channel
Channel
Encoding
Encoding
Source
Source
Diagram 1: MESSAGE MESSAGE MESSAGE MESSAGE
FEEDBACK.
Sourced from: Stephen P. Robbin (2003), Organizational Behavior, 10th Ed, Prentice Hall, pp 285.
Jack demonstrated poor communication skills when addressing the news. His approach is erroneous, failing to ascertain their reaction and sensitivity when he addressed changes. Jack failed capture the forthcomings of the group’s “openness to change” (Anuradha Chawla and E. Kevin Kelloway 2003) The employees in the scenario feels uncertain regarding the “security of their position, their future roles and responsibilities” (J. Allen et al., 2007 pp.359 – 364) and how these changes might bring significant impact to them.
In effect of Jack’s misreading body language, tone, and other non-verbal forms of communication exhibiting nervousness and guilt, the group is showing signs of disappointing acknowledgement, It could be from rumours they have heard and relied due to the lack of proper information received. (Gray & Laidlaw, 2002) Jack’s inability to create the sense of trust in the management’s decision and effective selling
Identify and critically discuss the communication problems and barriers in the communication scenario depicted in the video clip. (563 Words)
According to Dr Robbins’s book on Organizational Behavior 2003, effective communication is summarized as the means of encoding a message from the sender, clearly to the receiver through a channel without the actual message being negatively fragmented in the process. Communication problems and barriers occur when the information is distorted before reaching the receiver, creating conflicting assumptions and perceptions than what was intended (Deborah J. Barrett, (2002)
Diagram 1 below illustrates an example of a communication model.
Decoding
Decoding
Receiver
Receiver
Channel
Channel
Encoding
Encoding
Source
Source
Diagram 1: MESSAGE MESSAGE MESSAGE MESSAGE
FEEDBACK.
Sourced from: Stephen P. Robbin (2003), Organizational Behavior, 10th Ed, Prentice Hall, pp 285.
Jack demonstrated poor communication skills when addressing the news. His approach is erroneous, failing to ascertain their reaction and sensitivity when he addressed changes. Jack failed capture the forthcomings of the group’s “openness to change” (Anuradha Chawla and E. Kevin Kelloway 2003) The employees in the scenario feels uncertain regarding the “security of their position, their future roles and responsibilities” (J. Allen et al., 2007 pp.359 – 364) and how these changes might bring significant impact to them.
In effect of Jack’s misreading body language, tone, and other non-verbal forms of communication exhibiting nervousness and guilt, the group is showing signs of disappointing acknowledgement, It could be from rumours they have heard and relied due to the lack of proper information received. (Gray & Laidlaw, 2002) Jack’s inability to create the sense of trust in the management’s decision and effective selling