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Essentials of Organizational Behavior, 11e (Robbins/Judge)
Chapter 10 Communication

1) Before communication can take place it needs a ________.
A) purpose
B) channel
C) receiver
D) filter
E) decoder
Answer: A
Explanation: A) Before communication can take place it needs a purpose, a message to be conveyed between a sender and a receiver. The key parts of the communication process are (1) the sender, (2) encoding, (3) the message, (4) the channel, (5) decoding, (6) the receiver, (7) noise, and (8) feedback.
Diff: 1 Page Ref: 135
AACSB: Communication
Objective: Communication
Quest. Category: Concept/Definitional
LO: 1

2) In a communication process, the ________ initiates a message by encoding a thought.
A) receiver
B) decoder
C) channel
D) sender
E) signal
Answer: D
Explanation: D) In a communication process, the sender initiates a message by encoding a thought.
Diff: 1 Page Ref: 135
AACSB: Communication
Objective: Functions of Communication
Quest. Category: Concept/Definitional
LO: 1
3) In a communication process, the ________ is the actual physical product of the sender's encoding.
A) channel
B) message
C) feedback
D) transmitter
E) noise
Answer: B
Explanation: B) The message is the actual physical product of the sender's encoding.
Diff: 1 Page Ref: 135
AACSB: Communication
Objective: Control
Quest. Category: Concept/Definitional
LO: 1

4) With reference to the communication process, when a sender speaks, the speech is the ________.
A) channel
B) filter
C) message
D) noise
E) transmitter
Answer: C
Explanation: C) When we speak, the speech is the message.
Diff: 1 Page Ref: 135
AACSB: Communication
Objective: Communication
Quest. Category: Application
LO: 1
5) John writes a memo to his employees. Putting his thoughts onto paper is an example of ________.
A) encoding
B) decoding
C) transferring
D) channeling
E) editing
Answer: A
Explanation: A) The sender initiates a