Communication in a Diverse World
Log One
The aim of day one was to raise awareness of the elements of communication in a diverse world. This was the introduction to Communication in a Diverse World with one of the outcomes being appreciating the value of promoting a safe and positive communication environment as well as indentifying own personal development issues in the context of communication and the diversity when working with not only the service users but with families, parents and carers. Communication is a way of using words to express our thoughts and feelings to another individual (Ellis, Gates and Kenworthy, 2003). Already I felt that I had to develop this outcome quickly not just for the nursing profession but for my own personal area of life. By the end of the session I became extremely aware of the effectiveness of good communication skills within the nursing profession, I recognise that this was the key fundamental skill in nursing.
We watched a DVD in the first session which outlined to me what patients really wanted from nurses. I learned that effortless things such as the right facial expressions, listening attentively, or the way we approach and converse to service users will make big differences. This will not only make the duty of care easier but will also create a trusting relationship between the service users and nurse (The Nursing Times (2007). An exercise was conducted in session which involved introducing each other, I felt nervous and limited in what to say simply because of the fear of being judged. I then learned that this may be how patients might feel if they have not been to a hospital before or on having to meet a healthcare professional for the first time. I in addition became knowledgeable of the importance of maintaining professional boundaries with service users (Nursing and Midwifery Code, 2008). Being aware of the difference between social and therapeutic relationship as this will improve on the way we worked and relate to service users. This could
The aim of day one was to raise awareness of the elements of communication in a diverse world. This was the introduction to Communication in a Diverse World with one of the outcomes being appreciating the value of promoting a safe and positive communication environment as well as indentifying own personal development issues in the context of communication and the diversity when working with not only the service users but with families, parents and carers. Communication is a way of using words to express our thoughts and feelings to another individual (Ellis, Gates and Kenworthy, 2003). Already I felt that I had to develop this outcome quickly not just for the nursing profession but for my own personal area of life. By the end of the session I became extremely aware of the effectiveness of good communication skills within the nursing profession, I recognise that this was the key fundamental skill in nursing.
We watched a DVD in the first session which outlined to me what patients really wanted from nurses. I learned that effortless things such as the right facial expressions, listening attentively, or the way we approach and converse to service users will make big differences. This will not only make the duty of care easier but will also create a trusting relationship between the service users and nurse (The Nursing Times (2007). An exercise was conducted in session which involved introducing each other, I felt nervous and limited in what to say simply because of the fear of being judged. I then learned that this may be how patients might feel if they have not been to a hospital before or on having to meet a healthcare professional for the first time. I in addition became knowledgeable of the importance of maintaining professional boundaries with service users (Nursing and Midwifery Code, 2008). Being aware of the difference between social and therapeutic relationship as this will improve on the way we worked and relate to service users. This could
References: The Nursing and Midwifery Council (2008) The Code: Standards of conduct, performance and ethics for nurses and midwives London: NMC Sully, P and Dallas, J (2005) Essential Communication Skills for Nursing Journal of Cultural Diversity, (2008) Madeline M. Maier-Lorentz: Transcultural Nursing: Its Importance in Nursing Practice Chambers, C and Ryder, E (2009) Compassion and Caring in Nursing Kraszewski, S and McEwen, A (2010) Communication Skills for Adult Nurses Equalities.gov.uk www.itstime.com Llewellyn, A and Hayes, S (2008) Fundamentals of Nursing Care: A textbook for Student of Nursing and Healthcare Burnard, P (1997) Effective Communication Skills for Health Professionals Arnold, E and Underman-Boggs, K (2007) Interpersonal relationships: Professional Communication Skills for Nurses Nursing Times Communication skills: Essence of Care benchmark: Published 13 December (2007) Ellis, R, Gates B, Kenworthy, N (2003): Interpersonal Communication in Nursing: Theory and practice Anthony Robbins (Internet quote) Draper (2005)