communication skills
1. What do you need to do to actively listen?
To actively listen we need to be understanding and supportive verbally by using verbal encouragers ‘um’ ‘yes’ ‘go on’ ‘ah ha’, by using non verbal cues –position, posture, eye contact, affect , facial expression, animation and time pausing before asking follow up questions.
2. When you reflect in active listening, what reflecting skills can you use?
1. Paraphrase (check periodically that you’ve understood.
2. Reflect back feelings and content
3. Clarification
4. Summarise the major issues
3. What does connotative mean?
Connotative meaning in a language is a subjective definition (emotional meaning and personal association to a word). The emotions and feelings that a word creates are called its connotative meaning.
4. Of the different types of verbal communication, which type is considered the most inappropriate when talking to patients for the first time? advising and evaluating
5. The vocal but non-verbal dimension of speech is called?
Paralinguistics
6. Congruence is when?
Actions that fit words (verbal and non-verbal communication match).
7. Remembering is one of the stages of listening, what can stop you from remembering?
Remembering is actually what we think that what is being said, it is what we reconstruct that makes sense to us, so our own thoughts, beliefs and views can stop us from remembering.
8. What are some of the considerations when using touch in a therapeutic relationship?
Make sure that it is culturally appropriate and individually accepted.
9. What is the difference between empathy & sympathy?
Empathy is the ability to see and hear the person and truly understand their perspective without losing your own identity.
Sympathy is breaking down of personal boundaries and becoming swamped with another person’s reality and experience. ‘Emotional fusing’ (Porritt, 1990).
10. When you reflect in active listening, what reflecting
To actively listen we need to be understanding and supportive verbally by using verbal encouragers ‘um’ ‘yes’ ‘go on’ ‘ah ha’, by using non verbal cues –position, posture, eye contact, affect , facial expression, animation and time pausing before asking follow up questions.
2. When you reflect in active listening, what reflecting skills can you use?
1. Paraphrase (check periodically that you’ve understood.
2. Reflect back feelings and content
3. Clarification
4. Summarise the major issues
3. What does connotative mean?
Connotative meaning in a language is a subjective definition (emotional meaning and personal association to a word). The emotions and feelings that a word creates are called its connotative meaning.
4. Of the different types of verbal communication, which type is considered the most inappropriate when talking to patients for the first time? advising and evaluating
5. The vocal but non-verbal dimension of speech is called?
Paralinguistics
6. Congruence is when?
Actions that fit words (verbal and non-verbal communication match).
7. Remembering is one of the stages of listening, what can stop you from remembering?
Remembering is actually what we think that what is being said, it is what we reconstruct that makes sense to us, so our own thoughts, beliefs and views can stop us from remembering.
8. What are some of the considerations when using touch in a therapeutic relationship?
Make sure that it is culturally appropriate and individually accepted.
9. What is the difference between empathy & sympathy?
Empathy is the ability to see and hear the person and truly understand their perspective without losing your own identity.
Sympathy is breaking down of personal boundaries and becoming swamped with another person’s reality and experience. ‘Emotional fusing’ (Porritt, 1990).
10. When you reflect in active listening, what reflecting