Communication Strategies for Leaders
Bryon Scott
ORG 423-1 Communication Strategies for Leaders
Portfolio Project
3/05/11
Table of Contents
Executive Summary…………………………………………………………………3
Assessing Communication Abilities.....……….…………………………………….4
Improvement Goals………………………………………………………………....8
Action Plan………………………………………………………………………….9
Assessment…………………………………………………………………….........10
Conclusions………………………………………………………………………....12
References…………………………………………………………………………..13
Executive Summary
Talking is easy; communication, which means an exchange or communion with another, requires greater skill. An exchange that is a communion demands that we listen and speak skillfully, not just talk mindlessly. And interacting with fearful, angry, or frustrated people can be even more difficult, because we’re less skillful when caught up in such emotions (Fenson, & Walters, 2000).
To be a more effective communicator, I assessed my communication skills and identified areas in which I needed to improve. The main area I decided to focus on was to strengthen my emotional intelligence by improving my self-awareness. I felt this would allow me to become a more approachable communicator as well as a better listener, another area I chose to focus on. I decided this would allow me to be more aware of other people’s feelings and more sensitive to their needs. I also noted I needed improvement proofreading my written work product and that I was allowing errors in my work to take away from the content.
I then heightened my awareness of my emotions and began to actively regulate them and my verbal and non-verbal communications. I began to actively listen to others and clarify their message, which also helped me to be more sensitive to their feelings. I focused on proofreading my written work, which allowed me to improve my written work product.
I chose to use self-assessment as well as the observations of others in my organization to gauge my progress. Overall I feel that my communication skills are a
ORG 423-1 Communication Strategies for Leaders
Portfolio Project
3/05/11
Table of Contents
Executive Summary…………………………………………………………………3
Assessing Communication Abilities.....……….…………………………………….4
Improvement Goals………………………………………………………………....8
Action Plan………………………………………………………………………….9
Assessment…………………………………………………………………….........10
Conclusions………………………………………………………………………....12
References…………………………………………………………………………..13
Executive Summary
Talking is easy; communication, which means an exchange or communion with another, requires greater skill. An exchange that is a communion demands that we listen and speak skillfully, not just talk mindlessly. And interacting with fearful, angry, or frustrated people can be even more difficult, because we’re less skillful when caught up in such emotions (Fenson, & Walters, 2000).
To be a more effective communicator, I assessed my communication skills and identified areas in which I needed to improve. The main area I decided to focus on was to strengthen my emotional intelligence by improving my self-awareness. I felt this would allow me to become a more approachable communicator as well as a better listener, another area I chose to focus on. I decided this would allow me to be more aware of other people’s feelings and more sensitive to their needs. I also noted I needed improvement proofreading my written work product and that I was allowing errors in my work to take away from the content.
I then heightened my awareness of my emotions and began to actively regulate them and my verbal and non-verbal communications. I began to actively listen to others and clarify their message, which also helped me to be more sensitive to their feelings. I focused on proofreading my written work, which allowed me to improve my written work product.
I chose to use self-assessment as well as the observations of others in my organization to gauge my progress. Overall I feel that my communication skills are a
References: Fenson, S., & Walters, J. (2000, August 1). A crash course in communication., Retrieved from http://www.inc.com/articles/2000/08/20000.html Gerstner, L.V. (2002). Who says elephants can 't dance?. New York, NY: HarperCollins. Weisinger, H. (1998). Emotional intelligence at work. San Francisco, CA: Jossey-Bass Inc Publishers.