Conflict Management

Section A

Question 1

Question 2

• Has a bossy manner – If a manager has a bossy personality traits it will make it difficulty to report on any office matter because of the fear of disapproval that the boss will likely bring to the conversation • Has poor listening skills – One cannot execute commands properly and as instructed when they have this kind of personality trait. It will also be difficult to rely on such an employee as he/ she wouldn’t know what to do when requested. • Is lazy – lazy employees has a tendency not to perform tasks given, they are not productive and would make the office an impossible place because another person will have to do more than what they have to do as the lazy person hasn’t done what he/she was supposed to do. • Chews gum so that everyone can see and hear it – It is unprofessional, untidy and irritating to other co-workers. People prefer to work in quiet environments as they concentrate better.

SECTION B

Question 1 – Conflict Resolution

Introduction

A new department that created has employed two ladies Lesego and Mary. Lesego and Mary are both employed as assistant reporting to the Client Services Manager. The two ladies have to do filing as an important part of their roles and the company does not have a process implemented on how the clients’ forms should be done or a system in place which both ladies can use. This conflict began when the two ladies where employed and they don’t seem to agree on how the filing should be done as each of the ladies is using a method they prefer which is making the work impossible when clients records are not found.

The manager has to manage this conflict in a manner where the two ladies can work without any uncomfortable situation, where the team can suggest amicable ways of doing the filing in one method and be able to retrieve the clients forms when they are needed without a hassle. A meeting is then requested by the manager to find how the