Conflict Resolution
Executive Summary
To prepare questions and answers for
The Understanding Conflict Resolution Workbook
This paper has been prepared for Laura Kavanagh
Lecturer of Psychology
By Jai Acharya
Course title Understanding Conflict Resolution.
Dated 13.3.2013
Q1. What do you understand by the term conflict?
Defined by the oxford dictionary conflict is a term , which is to be in a state of opposition
Or a clashing of opposed interests.
The notes in the conflict resolution workbook it states” conflict is a difference in opinion between two or more persons or groups that causes each to influence a situation affecting all parties concerned .
Q2. Describe reasons for conflict and what happens if the conflict is left unresolved.
Conflict often occurs when two or more parties cannot negotiate on a certain practice for example in the workplace you have employee A which is fast working employee whereas employee B works at a more reduced pace as employee A finishes their work faster they enjoy the comfort of extra breaks or even be given time to go home earlier.
Employee A will argue that employee B is receiving preferential treatment and therefore conflict would arise.
If this conflict demonstrated above remains unresolved resentment, communication breakdown or in the worst case scenario abusive behaviour could occur not to mention low morale amongst the other employees which would have a dramatic effect on productivity and customer relations. As the underlying infrastructure namely the workforce, the back bone of the company would be at odds with each other.
Q3. Based on the example in Q2 we will identify 3 ways in which the conflict could have been dealt with.
We will use a mediator for the next three examples.
Q3 (1) Take both parties to a neutral setting and come to some sort of compromise employee A obviously has a faster turnout than employee B in a situation like this time frames could be observed and adhered to.
Q3 (2) To
To prepare questions and answers for
The Understanding Conflict Resolution Workbook
This paper has been prepared for Laura Kavanagh
Lecturer of Psychology
By Jai Acharya
Course title Understanding Conflict Resolution.
Dated 13.3.2013
Q1. What do you understand by the term conflict?
Defined by the oxford dictionary conflict is a term , which is to be in a state of opposition
Or a clashing of opposed interests.
The notes in the conflict resolution workbook it states” conflict is a difference in opinion between two or more persons or groups that causes each to influence a situation affecting all parties concerned .
Q2. Describe reasons for conflict and what happens if the conflict is left unresolved.
Conflict often occurs when two or more parties cannot negotiate on a certain practice for example in the workplace you have employee A which is fast working employee whereas employee B works at a more reduced pace as employee A finishes their work faster they enjoy the comfort of extra breaks or even be given time to go home earlier.
Employee A will argue that employee B is receiving preferential treatment and therefore conflict would arise.
If this conflict demonstrated above remains unresolved resentment, communication breakdown or in the worst case scenario abusive behaviour could occur not to mention low morale amongst the other employees which would have a dramatic effect on productivity and customer relations. As the underlying infrastructure namely the workforce, the back bone of the company would be at odds with each other.
Q3. Based on the example in Q2 we will identify 3 ways in which the conflict could have been dealt with.
We will use a mediator for the next three examples.
Q3 (1) Take both parties to a neutral setting and come to some sort of compromise employee A obviously has a faster turnout than employee B in a situation like this time frames could be observed and adhered to.
Q3 (2) To