This external environment is all the forces, events and relationships exteral to the firm that may affect the future of the organization or the implementation of a mkt plan.
Six most often studied macroenviromental forces: Political, economic, social technological, legal, demographic
*competitive
economic:
a)Consumers Income: purchasing power Is a comparion of incomes an relative goods & services
b)inflation: a measure of the decrease in the value of the money
c)recession: a period of negative economic growth, which reduces demand for goods and services
steps to make a competitive analysis , to identify your direct competitors , evaluate your weaknesses, look for opportunities and threat (SWOT ANALYSIS), determine your position in the mkt, design your strategies to gain mkt share.
Traget publicity & promotions
Identify the segments
Channel mkt efforts effectively
Asses elasticity
Repeat bussines frequency: is good to know how often are they coming back to my hotel
You have to know why are you having high demand
Competitive indexes: are ratios used to determine our mkt position
Are a series of ratios which allow a hotel manager to evaluate the success or failure in winning guest preference in each of the segments of the mkt.
Mkt share : is a % that indicates the total rooms sold by a hotel, in comparison with the total rooms sold in the competing mkt
Rooms sold in the hotel/ rooms sold in the mkt set x100= Mkt share per segment: rooms sold in hotel in a mkt segment/total rooms sold in that mkt segment in the competitive set x100
fair share: it shows how our hotel compares in terms of size (rooms) with the other competing hotels in the mkt. in example it shows the relative size of a hotel within the competitive set of the mkt
Total rooms in the hotel/
competitive index: is a number that reflects the relative competitiveness of a hotel its calculated by dividing the number of room nights sold within