Costco Code Of Ethics Case Study
Jose dresses in a neat, clean, and Professional manner. Jose needs to focus this year on the “5 Rights of the Member Service” Eye Contact, Smile, Greet and acknowledge each member, Appreciate and thank every member, Be accountable and take responsibility for any action. Jose provides excellent member service for most members but, he must provide that same excellent member service for every member. Jose must understand that member service is job #1. Our Costco Code of Ethics is to “Care for our members” and “Care for our Employees” Jose must put this to practice on a daily basis with every member and co-worker. Jose has a good sense of urgency when assisting in the Front-end. Although Jose could do a great job when assisting a cashier he looses
focus frequently. Jose must understand that we need him to give his all for every task given and to complete the task in a timely manner. As a cashier assistant on the Front-end, Jose must focus on communicating our Refer-A-Friend program. Jose gives members his full attention and provides excellent member service. Jose needs to limit interruptions when management is communicating with him. He must understand that tasks are assign to help the needs of the business and not preferential treatment to anyone. Jose is willing to help other departments when asked. He is cross trained in Food-court and Bakery. Jose must learn to respect his fellow co-workers and have a “Can-do” Attitude for every task given. If Jose has a concern or disagreement when a task is given to him he must learn to communicate with management in a professional manner. He also must understand that his actions have consequences and he must respect Costco policies. He must follow directions and report to management on a timely manner when sent to break or lunch. He has had multiple counseling notices for returning late from lunch and breaks. Unfortunately, Jose does not have the trust of management to work independently because he has been absent on the clock. Jose has not inquired about further opportunities within the building. We all know Jose has the capability of getting tasks done and doing them well, but there is no trust and needs further supervision. He should continue to look for ways to improve the business and ways to regain the trust of management.
focus frequently. Jose must understand that we need him to give his all for every task given and to complete the task in a timely manner. As a cashier assistant on the Front-end, Jose must focus on communicating our Refer-A-Friend program. Jose gives members his full attention and provides excellent member service. Jose needs to limit interruptions when management is communicating with him. He must understand that tasks are assign to help the needs of the business and not preferential treatment to anyone. Jose is willing to help other departments when asked. He is cross trained in Food-court and Bakery. Jose must learn to respect his fellow co-workers and have a “Can-do” Attitude for every task given. If Jose has a concern or disagreement when a task is given to him he must learn to communicate with management in a professional manner. He also must understand that his actions have consequences and he must respect Costco policies. He must follow directions and report to management on a timely manner when sent to break or lunch. He has had multiple counseling notices for returning late from lunch and breaks. Unfortunately, Jose does not have the trust of management to work independently because he has been absent on the clock. Jose has not inquired about further opportunities within the building. We all know Jose has the capability of getting tasks done and doing them well, but there is no trust and needs further supervision. He should continue to look for ways to improve the business and ways to regain the trust of management.