Introduction
Globalisation has become an increasingly important factor in today’s business model. Organisational survival and longevity are now closely linked to a strategy of seeking to be considered "world class". But why is this so important and what does globalisation mean. As described by wikipedia "Globalisation is the process of international integration arising from the interchange of world views, products, ideas, and other aspects of culture. It describes the interplay across cultures of macro-social forces. These forces include religion, politics, and economics. Advances in transportation and telecommunications infrastructure, including the rise of the Internet, are major factors in globalisation, generating further interdependence of economic and cultural activities. International Trade promotes the inflow and outflow of currency, it may impact the growth of the economy of every country and has a direct and indirect impact on the livelihood of all citizens within that country.
World-class refers to a specific status of the best organisations in the world. While status is indeed an indicator, this view seems to reduce world-class to a select few business organisations that achieve only the highest levels of performance worldwide, while it effectively excludes those who successfully compete and make profit in the global market place. The view of Owusu (1999) as well as Kasul & Motwani (1995) is that world-class refers to the ability of a business organisation to compete effectively in global markets and make profit, seem to be more realistic. Here we can see how globalisation and world-class organisations fit in hand in hand. Slabbert, Theron & Roodt (2000) also support this view and argue that world-class essentially refers to the ability of a business organisation to compete effectively in the global economy.
Define ER
World Class organisations know and