Crisis Decision Making Analysis
Improving Decision Making in Crisis Response
Through Critical Thinking Support
Jan Maarten Schraagen
Josine G. M. van de Ven
TNO Defence, Security and Safety
ABSTRACT: In this study, we describe how to use innovative techniques to improve the decision-making process in crisis response organizations. The focus was on building situation awareness of a crisis and overcoming pitfalls such as tunnel vision and information bias through using critical thinking. We started by observing typical difficulties in crisis management in a field study. The essential elements of concern were a deficit in sharing and communicating understanding and a patchy overview of the topics communicated, within as well as between teams. Communication frequently did not entail the …show more content…
Different services (e.g., police, ambulance) usually have separate report centers, although this may vary depending on the region. In the future, most Report Centers will be combined.
Those working at the operational level are responsible for the coordination of various processes. They generate input for policy making at the highest level, act upon decisions made by the policy level, and are responsible for the execution of these decisions. They gather and combine information about the situation at hand from the tactical level and pass it on to the strategic level. The operational team does not operate at the incident place and therefore does not receive firsthand information. High-level organizational matters (e.g., those concerning multiple regions) and legal matters are discussed at the policy level, with the mayor as head of the policy team. Those working at this level constitute the head of the organization.
They make the larger-scale decisions, such as to evacuate an area or to ask for support from other regions, taking into account both information from the situation at hand and the implications of their decisions. Decisions made by the policy
Through Critical Thinking Support
Jan Maarten Schraagen
Josine G. M. van de Ven
TNO Defence, Security and Safety
ABSTRACT: In this study, we describe how to use innovative techniques to improve the decision-making process in crisis response organizations. The focus was on building situation awareness of a crisis and overcoming pitfalls such as tunnel vision and information bias through using critical thinking. We started by observing typical difficulties in crisis management in a field study. The essential elements of concern were a deficit in sharing and communicating understanding and a patchy overview of the topics communicated, within as well as between teams. Communication frequently did not entail the …show more content…
Different services (e.g., police, ambulance) usually have separate report centers, although this may vary depending on the region. In the future, most Report Centers will be combined.
Those working at the operational level are responsible for the coordination of various processes. They generate input for policy making at the highest level, act upon decisions made by the policy level, and are responsible for the execution of these decisions. They gather and combine information about the situation at hand from the tactical level and pass it on to the strategic level. The operational team does not operate at the incident place and therefore does not receive firsthand information. High-level organizational matters (e.g., those concerning multiple regions) and legal matters are discussed at the policy level, with the mayor as head of the policy team. Those working at this level constitute the head of the organization.
They make the larger-scale decisions, such as to evacuate an area or to ask for support from other regions, taking into account both information from the situation at hand and the implications of their decisions. Decisions made by the policy