An organization consists of individuals with different tasks attempting to accomplish a common purpose. For a business, this purpose is the creation and delivery of goods or services for its customers. According to Blanchard and Johnson (1998), organizational behaviour is a field of study that investigates the impact that individuals, groups and organizational structure have on behaviour within the organization, for the purpose of applying such knowledge towards improving an organizational effectiveness. Moreover Flamholtz (1996) adds that organisational behaviour is the systematic study and careful application of knowledge about how people as individuals and as members of groups act within organizations. It strives to identify ways in which people can act more effectively.
The behaviour of an organisation marks the success or failure of an organisation. A behaviour that usually goes hand in hand with the predetermined goals and missions of an organization determines the success of an organization. Luthans and Youssef (2007) add that it requires good management to be in a position to shape up the individual and group behaviours that affect organization for it not to affect an organisation so that success is achieved. On the other hand if the behaviour does not go in tandem with the objectives of the firm then failure is bound to happen as the creation and delivery of goods or services for customers is affected.
The behaviour of the organisation determines the success of the organisation when people as individuals in the firm and as members of groups act within organizations practice open communication. In order for an organization to function and perform successfully, there is need to communicate freely among employees and employers, that is the need for vertical and horizontal communication must be feasible, (Luthans, 2002). This
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