The term Organisational behaviour according to Stephen P Robbins is “a field of study that investigates the impact that individuals, groups, and structure have on behaviour within organisations, for the purpose of applying such knowledge toward improving an organisation 's effectiveness” (2000). It is the systematic study of the attitudes and actions that employees exhibit and is primarily concerned with interpersonal, psychosocial and behavioural dynamics within organisations.
In the past companies placed a great deal of emphasis on the numbers produced and how to achieve those numbers with disregard for employees, they were moneymaking machines and how numbers were achieved was not a concern to their managers as long as the numbers were being met. Organisational behaviour studies have become more important today than in previous years because of rapidly changing business cultures that have derived from a competitive post-industrial market. A positive organisational behaviour is important for businesses because it gives them a good reputation, which therefore attracts customers. If everyone within an organisation has a shared understanding as to what the businesses organisational behaviour is then there is no confusion as to what the company’s goals and expectations are and consequently everyone is efficiently working towards the same goal of organisational success.
Since the environment of business is always changing, the role of managers has become more sensitive. In order to know how to utilize a workforce to their full potential, and deal with the complexity of a new environment, supervisors need to develop their information about behaviour and attitude of individuals and groups in organisations. Organisational behaviour is now an essential part of training and development of the workforce and through this training employees are
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