Customer Service Assignment

Kronment
…Served eight and one half years in the US Army and was honorably discharged at the rank of SSG/E-6. During my service, I was stationed in Korea and was selected and trained as a Korean Linguist. I was responsible for leading teams of soldiers to secret high ground communications outposts and in charge of monitoring, interpreting, and reporting South Korean communications and intelligence activity. The work our team conducted was highly classified and was an essential component to intelligence gathering and served as an important element in effectively ensuring the security of the United States and its allied forces. Upon my return to the United States from my tour of duty in Korea I was stationed at Fort Lewis, Washington. I was
She was already frustrated as she was running late for her flight. I explained to her the necessity for conducting a bag search and that it appeared that she did have numerous prohibited liquids inside her bag. She ranted for a bit about how ridiculous this policy was and that she paid a lot of money for her items. I took it upon myself to calm her down and re-explained the policy and showed her what she needed to do with her items when she travels. I listened to her concerns and helped her pack her smaller non-prohibited liquids into a small quart size plastic bag that was permissible for carry-on. As we worked together to correct the problem, she explained that her exasperation with the checkpoint and being late was of her own doing. After we conversed and worked together to separate her items, I escorted her to the exit with all her property and the bag she decided to check with the airline. In the end, she was calm and apologetic and thanked me for my patience and professionalism in handling her concerns and