Customer Service Cv Template
[Your Name]
[Street Address], [City, ST ZIP Code]
[phone]
[e-mail]
CUSTOMER SERVICE PROFESSIONAL
Profile
Synopsis of Achievements
Employment
More than 7 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.
Possess solid computer skills.
Excellent working knowledge using both IBM and Mac systems; Lotus
1-2-3, Microsoft Excel, WordPerfect, Microsoft Word, CT DataTrac.
Ability to train, motivate, and supervise customer service employees. A team player, acknowledged as “Total Quality Customer Service
Professional.”
Develop plan, conduct audits and variance analyses, process payroll and payroll tax reports and filings, and maintain/update accurate inventories. Increased customer retention by 19%, from 72% to 91%.
Reactivated 9 key accounts ($253K/year), utilizing persuasion/mediation skills .
Proactive planning led to notable increase in morale in all departments. Created customer satisfaction survey, drastically reducing potential problems. W ide World Importers , N ewport, RI
1995 Present
Customer Service Representative
Work with 28 sales professionals covering 2 states
(Rhode Island and Connecticut), responsible for more than 3,800 individual and corporate accounts.
Support sales reps in opening new accounts and upgrading existing service.
Quickly and effectively solve customer challenges .
Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service. M ichael Sean Ray , Public Speaker, N ewport, RI
Client Support
Worked with nationally acclaimed trainer and public speaker in booking programs. Work entailed heavy coldcanvassing, working with speakers bureaus, and following up on referrals.
[Street Address], [City, ST ZIP Code]
[phone]
[e-mail]
CUSTOMER SERVICE PROFESSIONAL
Profile
Synopsis of Achievements
Employment
More than 7 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.
Possess solid computer skills.
Excellent working knowledge using both IBM and Mac systems; Lotus
1-2-3, Microsoft Excel, WordPerfect, Microsoft Word, CT DataTrac.
Ability to train, motivate, and supervise customer service employees. A team player, acknowledged as “Total Quality Customer Service
Professional.”
Develop plan, conduct audits and variance analyses, process payroll and payroll tax reports and filings, and maintain/update accurate inventories. Increased customer retention by 19%, from 72% to 91%.
Reactivated 9 key accounts ($253K/year), utilizing persuasion/mediation skills .
Proactive planning led to notable increase in morale in all departments. Created customer satisfaction survey, drastically reducing potential problems. W ide World Importers , N ewport, RI
1995 Present
Customer Service Representative
Work with 28 sales professionals covering 2 states
(Rhode Island and Connecticut), responsible for more than 3,800 individual and corporate accounts.
Support sales reps in opening new accounts and upgrading existing service.
Quickly and effectively solve customer challenges .
Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service. M ichael Sean Ray , Public Speaker, N ewport, RI
Client Support
Worked with nationally acclaimed trainer and public speaker in booking programs. Work entailed heavy coldcanvassing, working with speakers bureaus, and following up on referrals.
References: Furnished Upon Request 1990