Customers Assessment on the Facilities Offered by the Lake Hotel Tagaytay
CUSTOMERS ASSESSMENT ON THE FACILITIES OFFERED BY THE LAKE HOTEL TAGAYTAY
A Thesis Presented to the
Faculty of the College of International Tourism
And Hospitality Management
LYCEUM OF THE PHILIPPINES UNIVERSITY
In partial fulfillment
Of the requirements for the degree of
Bachelor of Science in Hotel and Restaurant Management
Specialization of Cruise Line Management
By
Petate, Jonathan M.
Trinidad, Sarah Jane
April 2011
Chapter 1
THE PROBLEM AND ITS BACKGROUND
INTRODUCTION
Tourism as an industry that plays a vital role in boosting the country’s economy. It is comprised of different elements and mediums significant enough for it to become fully operational; transportation and accommodation just two of the many components of the said industry. On the other thought, it is people’s curiosity, will and purpose that make this industry progress. To relax, to experience different culture, and or just to merely try something unusual are just few of the reasons why people would go and travel to places. There are a lot of medium for an individual to enjoy the pleasure that tourism got to offer, however the study will focus on the common getaway of tourist in terms of accommodation to fulfill their vacation cravings, that is, through complexes and establishment called Hotels.
A hotel as defined in the dictionary refers to a establishment that provides lodging, meals, and other guest service. In general, to be called a hotel, an establishment must have a minimum of six letting bedrooms, at least three of which must have attached (ensuite) private bathroom facilities. These establishment, on the contrary shall satisfy the wants and needs of their prospective clients through comfortable accommodation, fully functional amenities, recreational facilities, hospitable and approachable crews, and quality service. It has been a long time
A Thesis Presented to the
Faculty of the College of International Tourism
And Hospitality Management
LYCEUM OF THE PHILIPPINES UNIVERSITY
In partial fulfillment
Of the requirements for the degree of
Bachelor of Science in Hotel and Restaurant Management
Specialization of Cruise Line Management
By
Petate, Jonathan M.
Trinidad, Sarah Jane
April 2011
Chapter 1
THE PROBLEM AND ITS BACKGROUND
INTRODUCTION
Tourism as an industry that plays a vital role in boosting the country’s economy. It is comprised of different elements and mediums significant enough for it to become fully operational; transportation and accommodation just two of the many components of the said industry. On the other thought, it is people’s curiosity, will and purpose that make this industry progress. To relax, to experience different culture, and or just to merely try something unusual are just few of the reasons why people would go and travel to places. There are a lot of medium for an individual to enjoy the pleasure that tourism got to offer, however the study will focus on the common getaway of tourist in terms of accommodation to fulfill their vacation cravings, that is, through complexes and establishment called Hotels.
A hotel as defined in the dictionary refers to a establishment that provides lodging, meals, and other guest service. In general, to be called a hotel, an establishment must have a minimum of six letting bedrooms, at least three of which must have attached (ensuite) private bathroom facilities. These establishment, on the contrary shall satisfy the wants and needs of their prospective clients through comfortable accommodation, fully functional amenities, recreational facilities, hospitable and approachable crews, and quality service. It has been a long time