Overall, George not only had managing skill but also good character. 2. How does David get things done through people?
I think in this case there are 2 objects, ‘the things’ and ‘the people’. To make something done through people, he must have ‘the things’, a goal, what the organization want to do, something clear and realistic. Even a great manager and employee can’t take that all if the goal is not clear and absurd. Another one is he must do something properly with ‘the people’. David has done it very well; he was placing right man in the right place. The last, something that is really important is the bridge between ‘the things’ and ‘the people’, it is ‘the good communication’. I’m sure that David has conveyed the message of the organization’s goal properly to the employee, so they understood and were willing to do as what David desired. 3. The evidences of David’s: * Planning and strategizing
Before he started his work, he has had a plan to persuade Ito (a Japanese Engineer in Otis Elevator
References: 1. Daniel A. Wren, Arthur G. Bedeian, and John d. Breeze, The Foundations of Henri Fayol’s Administrative Theory, Management Decision, 40(9): 906-918, 2002 2 3. Chuck Williams, Management 4th Edition, Tomson Higher Education, 2007.