The airline industry is by itself plays a big part in the economy. It generates 31.9 million jobs globally. (The impact of the financial crisis on labour in the civil aviation industry) It involves transportations, catering, securities, logistics, etc. As it does not work as an industry by itself, HR planning comes to be an important task.
The airline industry has generally seen success in the many aspects involved with it – service, tourism, innovations etc. Despite the terrorism setbacks, the industry has managed to bounce back on its feet and even produce a stunning display of grit in its armoury to be steadfast in its mission to uphold everyone’s safety yet delivering impeccable service.
The airline industry is vulnerable to threats posed to the environment based on Porter’s Five Forces Model (The Industry Handbook: The Airline Industry 2011) comprising of competitors, suppliers, buyers, substitutes and new entrants. One common denominator these elements have is the effect they have on costs. Cost is an important issue inherent in the industry. In an organization, Human Resources deal with how to manage costs specifically one that involves the staff. The purpose of this report is to provide an analysis of the staffing issues in the airline industry in the long run. We shall look at three factors that affect staffing in the airline industry, namely demographic, economic and technological.
In the demographic factor, we will look at how the different cultures, the different needs of global staff is taken into consideration in Human Resource planning. We will also touch on the impact of the global economy on staffing issues and when technology comes in place to replace human labour which improves the airlines’ operations. This report will show our recommendations for each of the three factors.
Overview of the Airline industry in Singapore
The airline industry is all about servicing customers. Thus, what affects customers will definitely have
References: Schermermon, J, Jr. 2001, Management, 6th ed., John Wiley & Sons, Inc., New York. Chan, Daniel, 2000: Journal of Management Development, Vol.19, No.6 Hansson, Tom et al, 2002: Flight for survival: A new operating model for airlines; strategy+business magazine published by Booz Allen Hamilton