Describe The Collection Process

The Collection Process
Make Collection Calls
Make Collection Calls
Send Letters and Follow up Calls
Send Letters and Follow up Calls
Call the Patient about Bill
Call the Patient about Bill
Billing the Patient
Billing the Patient
Writing off the uncollectable accounts
Writing off the uncollectable accounts

Our office includes the flow chart which explains how the collection process works. The flow chart helps our employees understand the collection process and what is done from the beginning to the end of the process. Our office will use the five steps included in the flow chart to show new employees how to better understand the collection process. The first step is billing the patients. Patients are billed on every 15th day of
When all of these steps are taken to contact the patient about their delinquent account and the patient does not respond the patient account will then be taken and placed in to a collection agency that exist inside of our facility. It’s the agency responsibility to call and notify the patient about the status of their account and to also offer payment options. Each in house collection agency has their rules, regulations, and procedures that they must follow in order to retrieve any payment from patients. Patients are to be treated fair by the collection agency that is responsible for their account. Patients can be contact about once a day by bill collectors. Any collection agency should not threaten any patient that they come into contact with for payments. Every patient that is called is to properly be identified as well as the medical facility, and inform the patient on why their receiving the phone calls. Patients’ information is to be discussed with no one but the patient themselves. If the collection agency would leave messages, they cannot say anything about the patient’s delinquent account. The patient does have a right to stop the phone calls. The collection