Disabled People Nvq
Rights and reality
Disabled people’s experiences of accessing goods and services
Eleanor Gore and Guy Parckar, 2010
Contents
Contents 3
Executive Summary 4
Introduction 4
Key findings 4
Recommendations 8
Chapter 1 – Introduction and background 11
Background 11
Inaccessibility, disability poverty and social exclusion 12
Definitions 14
The current system 15
The Equality Act 17
Chapter 2 – Findings of our research 20
About the study 20
Experience of discrimination 21
Types of problems experienced in the last 12 months 22
Public transport 24
Shops and services 26
Challenging unfair treatment 28
Barriers to taking cases 32
Using the law – case study 38
Improving access – …show more content…
Announced in April 2009 and passed into law in April 2010, the Act brings together all the UK’s key pieces of anti-discrimination legislation, including the DDA, into a single Act. It is intended to consolidate, simplify and strengthen the law, helping individuals to better understand their rights and helping businesses to comply with legislation. The Act is due to come into force in stages, with the majority of measures coming into force in October 2010. In time this would mean that disabled people’s rights to equal access in goods and services will not be enforced through the Disability Discrimination Act 1995, but instead through the Equality Act 2010.
In the area of access to goods and services for disabled people, for the most part the Equality Act simply replicates the provisions in the Disability Discrimination Act. As such the strengths and benefits of the legislation will broadly be maintained – but so will the flaws and weaknesses. The development of the Equality Act, and the rules and regulations that will accompany it, represents an important opportunity to look to tackle some of the problems in the current
Disabled people’s experiences of accessing goods and services
Eleanor Gore and Guy Parckar, 2010
Contents
Contents 3
Executive Summary 4
Introduction 4
Key findings 4
Recommendations 8
Chapter 1 – Introduction and background 11
Background 11
Inaccessibility, disability poverty and social exclusion 12
Definitions 14
The current system 15
The Equality Act 17
Chapter 2 – Findings of our research 20
About the study 20
Experience of discrimination 21
Types of problems experienced in the last 12 months 22
Public transport 24
Shops and services 26
Challenging unfair treatment 28
Barriers to taking cases 32
Using the law – case study 38
Improving access – …show more content…
Announced in April 2009 and passed into law in April 2010, the Act brings together all the UK’s key pieces of anti-discrimination legislation, including the DDA, into a single Act. It is intended to consolidate, simplify and strengthen the law, helping individuals to better understand their rights and helping businesses to comply with legislation. The Act is due to come into force in stages, with the majority of measures coming into force in October 2010. In time this would mean that disabled people’s rights to equal access in goods and services will not be enforced through the Disability Discrimination Act 1995, but instead through the Equality Act 2010.
In the area of access to goods and services for disabled people, for the most part the Equality Act simply replicates the provisions in the Disability Discrimination Act. As such the strengths and benefits of the legislation will broadly be maintained – but so will the flaws and weaknesses. The development of the Equality Act, and the rules and regulations that will accompany it, represents an important opportunity to look to tackle some of the problems in the current