I’m torn between expert power and authority power. In my current and previous job position I supported software and was software support for the entire school district. So anytime there was a question, issue, concern or training that was needed I would be the contact person and the only one who could answer the question, resolve the issue, listen to the concern or schedule and conduct a training session. No as for authority power the data that was gathered with the software I support is reported to the state of Texas and needs to meet certain criteria. If that criteria was not being meet I would need to report back to the campus and have someone make corrections, if they did not listen or follow what I was telling the campus then they could get in serious trouble. Also, policies and procedures would need to be followed and if at any time I felt that they were not being followed I had the authority to investigate and report my findings. Tactics I used were basically building good rapport with the clerks at the campuses. If they needed my help I always tried to help out and resolve their issues in a timely manner so that later on when I needed them to do something to clean up the data they would be more willing to do it. I always tried to say on top of any new features and updated on the software that pertained to my area so that I was always able to say “Yes that’s new” or “This is a new feature that is rolling out soon”. I hated to be asked a question and not know what was going on when a college had heard something from another school district. The more I knew about my software and the more clerks I had a good working relationship with the more power I felt I had in my job position, which also applies to my current job
I’m torn between expert power and authority power. In my current and previous job position I supported software and was software support for the entire school district. So anytime there was a question, issue, concern or training that was needed I would be the contact person and the only one who could answer the question, resolve the issue, listen to the concern or schedule and conduct a training session. No as for authority power the data that was gathered with the software I support is reported to the state of Texas and needs to meet certain criteria. If that criteria was not being meet I would need to report back to the campus and have someone make corrections, if they did not listen or follow what I was telling the campus then they could get in serious trouble. Also, policies and procedures would need to be followed and if at any time I felt that they were not being followed I had the authority to investigate and report my findings. Tactics I used were basically building good rapport with the clerks at the campuses. If they needed my help I always tried to help out and resolve their issues in a timely manner so that later on when I needed them to do something to clean up the data they would be more willing to do it. I always tried to say on top of any new features and updated on the software that pertained to my area so that I was always able to say “Yes that’s new” or “This is a new feature that is rolling out soon”. I hated to be asked a question and not know what was going on when a college had heard something from another school district. The more I knew about my software and the more clerks I had a good working relationship with the more power I felt I had in my job position, which also applies to my current job