DM 316
Six Sigma Enabled Service Quality Assessment
– An Engineering College Case Study
Dr M Shanmugaraja
Abstract - In an environment of global competitiveness, it is important that the products of engineering institutions are as competent as graduates of any other country, not only in their scholastic attainments, but also in terms of the value system and richness of their personality. To compete in the World scene, the quality and standard of engineering institutions is to be enhanced and sustained at a high level through innovation, creativity and regular monitoring. To bring excellence in engineering education in India, several management tools, models and approaches are adopted in recent researches. Six Sigma is one of such quality management tools, which is used to achieve quality in product and service. The purpose of this paper is to exhibit the application of Six Sigma approach in an engineering college to appraise the quality of academic performance and to appreciate the ways for educational quality improvement.
Keywords - Competitiveness, engineering institution, quality, management tools, Six Sigma, performance appraisal
1. Introduction
In India, service sector has experienced significant augmentation over the past several decades to account a sizeable share in nation’s economy [14]. Among the service industries, education sector is emerging as a major commercial activity in India [13]. As depicted in figure 1, in a report released by University Grand Commission (UGC), India, the total number of universities in India has become 659 on 05.02.2014 that included 312 state owned universities; 129 deemed state universities; 45 central universities; and 173 private universities (www.ugc.ac.in).
Figure 1 Universities in Indian States (Source www.ugc.ac.in)
Professor, Department of Aeronautical Engineering,
Park College of Technology, Karumathampatti,
Coimbatore – 641659, Tamilnadu, India
Shanmugarajam@gmail.com; raja8011@yahoo.co.in
Besides UGC, All
– An Engineering College Case Study
Dr M Shanmugaraja
Abstract - In an environment of global competitiveness, it is important that the products of engineering institutions are as competent as graduates of any other country, not only in their scholastic attainments, but also in terms of the value system and richness of their personality. To compete in the World scene, the quality and standard of engineering institutions is to be enhanced and sustained at a high level through innovation, creativity and regular monitoring. To bring excellence in engineering education in India, several management tools, models and approaches are adopted in recent researches. Six Sigma is one of such quality management tools, which is used to achieve quality in product and service. The purpose of this paper is to exhibit the application of Six Sigma approach in an engineering college to appraise the quality of academic performance and to appreciate the ways for educational quality improvement.
Keywords - Competitiveness, engineering institution, quality, management tools, Six Sigma, performance appraisal
1. Introduction
In India, service sector has experienced significant augmentation over the past several decades to account a sizeable share in nation’s economy [14]. Among the service industries, education sector is emerging as a major commercial activity in India [13]. As depicted in figure 1, in a report released by University Grand Commission (UGC), India, the total number of universities in India has become 659 on 05.02.2014 that included 312 state owned universities; 129 deemed state universities; 45 central universities; and 173 private universities (www.ugc.ac.in).
Figure 1 Universities in Indian States (Source www.ugc.ac.in)
Professor, Department of Aeronautical Engineering,
Park College of Technology, Karumathampatti,
Coimbatore – 641659, Tamilnadu, India
Shanmugarajam@gmail.com; raja8011@yahoo.co.in
Besides UGC, All
References: [3] Goffnett, S.P. “Understanding Six Sigma Implications for Industry and Education”, Journal of Industrial Technology, Vol. 20, no.4, 2004. [6] Kaushik, P. and Khanduja, D. “Utilising Six Sigma for Improving the pass percentage of Students – A Technical Institute Case Study”, Educational Research and Review, Vol. 5, pp. 471-483, 2010. [7] Mizikaci, “A systems approach to program evaluation model for quality in higher education”, Quality Assurance in Education, Vol.14, pp. 37-53, 2006. [8] Nina and Maureen “Evaluating quality management in university departments”, Quality Assurance in Education, Vol. 14, pp. 123-142, 2006. [9] Pandi, A.P., Surya Rao, Jeyathilagar, D [10] Park, S.H. Six Sigma For Quality And Productivity Promotion, Asian Productivity Organization, Tokyo, Japan, 2003. [11] Rajan, S., Jose, S., Suganthi, L. And Samuel, A.A., “Six Sigma implementation strategies for technological institutions in India”, International Journal of Six Sigma and Competitive Advantage, Vol.5, No.2, pp.156 – 172, 2009. [12] Ramanan. L. and Ramanakumar, KPV. “Six Sigma – As a Measurement Metric in Measuring Quality of Higher Education,” Internal Journal of Business Management Invention, Vol. 3, pp. 28-30, 2014., [13] Ramasubramanian, P [14] Saeiki, A.B.H. “Employability and Skills of Newly Graduated Engineers in India” Policy Research Working Paper, Vol. 5640, pp. 2-3, 2011. Shanmugaraja, M born in Coimbatore, Tamilnadu, India on 15, February, 1976