I. INTRODUCTION ADDISON BANK
Some information about Addison Bank and the bank’s Credit Control Group (CCG)
- Addison Bank is one of Canada’s largest financial institutions with 52,000 employees, CDN $331 billion in assets and CDN $15 billion in revenue. In 2004, it was the second largest bank in Canada by assets and the third largest by market capitalization.
- The role of the CCG within Addison Bank was to oversee the collection of delinquent personal and small business loans. The IT systems in place to support the CCG included databases to store information on the loans, software to keep track of contacts and repayments, analytical software to analyze portfolio information, and IT hardware to host the data. The CCG has two subgroups, a business group and a technology group.
II. PROBLEMS
• Information is required before Deloitte can decide whether or not to make a bid on the project:
- Basic information about Addison Bank and the bank’s Credit Control Group (CCG)
- Current system, potential future of this bank
- Bidding information: Know the bid form, procurement plan, make the acquaintance of competitors. Price bid package, funds, time, type of contract, duration of contract, requirements for bidders…
• There are so many problems need to make clear. They have to prepare a list of key questions to ask the working committee during the following day’s meeting:
- What have you used IT infrastructure? What did you change?
- Why do you decide looking for help from a consulting firm for some IT strategy work? The detailed requirements for this project?
- How do you make this bid? What are standards to approve the bid?
- What will we gain any benefits from this project?
III. EVALUATE PROJECT
1. Some information about Deloitte
Deloitte is one of the big four accountancy firms along with Price water house Coopers (PwC), Ernst & Young, and KPMG. This company has a global brand. Deloitte is the largest professional services