Domino's Case Study
Case Study
Domino’s Pizza safeguards thousands of customer deliveries with new in-store technologies
Customer challenge
From online orders and iPad applications to real-time delivery tracking, technology is fundamental to the customer experience at Domino’s Pizza.
To ensure its 660-plus franchises in the UK and Ireland can continue to deliver fresh pizzas as promptly as possible to a growing customer base, the company needed to upgrade its legacy in-store systems.
Computacenter solution
Customer agenda
• Cost Reduction
• ontinuous Improvement/Innovation
C
• Growth/Business Change
Services
• Product Fulfillment Service
• Configuration & Logistics
• Desktop Migration
Technology
Lenovo desktops, HP thin client terminals, Cognitive printers, ELO touch screens June 2012
1/4
As part of the £5.5 million IT refresh project, Computacenter is responsible for sourcing, configuring and installing the new technologies in Domino’s Pizza stores. Thanks to Computacenter’s industrialised processes and extensive logistics operation, the IT refreshes can be completed overnight with minimum disruption to stores and their customers.
Results
The upgrade will provide Domino’s Pizza stores with the technologies they need to efficiently process customer orders and continue to deliver high-quality food.
The implementation will also help the company reduce IT support and training costs and meet its ambitious growth targets.
Case Study
Domino’s Pizza
Customer profile
Passionate about fresh pizzas
From gourmet pizzas and oven-baked subs to chicken wings and cookies,
Domino’s Pizza has become synonymous with delivering fresh food on time.
The first Domino’s Pizza store in the UK opened in 1985 – there are now more than 660 stores throughout England, Scotland, Wales and Ireland. The stores are operated as franchises under the Domino’s Pizza Group banner.
Working with
Computacenter has enabled us to deploy new
Domino’s Pizza safeguards thousands of customer deliveries with new in-store technologies
Customer challenge
From online orders and iPad applications to real-time delivery tracking, technology is fundamental to the customer experience at Domino’s Pizza.
To ensure its 660-plus franchises in the UK and Ireland can continue to deliver fresh pizzas as promptly as possible to a growing customer base, the company needed to upgrade its legacy in-store systems.
Computacenter solution
Customer agenda
• Cost Reduction
• ontinuous Improvement/Innovation
C
• Growth/Business Change
Services
• Product Fulfillment Service
• Configuration & Logistics
• Desktop Migration
Technology
Lenovo desktops, HP thin client terminals, Cognitive printers, ELO touch screens June 2012
1/4
As part of the £5.5 million IT refresh project, Computacenter is responsible for sourcing, configuring and installing the new technologies in Domino’s Pizza stores. Thanks to Computacenter’s industrialised processes and extensive logistics operation, the IT refreshes can be completed overnight with minimum disruption to stores and their customers.
Results
The upgrade will provide Domino’s Pizza stores with the technologies they need to efficiently process customer orders and continue to deliver high-quality food.
The implementation will also help the company reduce IT support and training costs and meet its ambitious growth targets.
Case Study
Domino’s Pizza
Customer profile
Passionate about fresh pizzas
From gourmet pizzas and oven-baked subs to chicken wings and cookies,
Domino’s Pizza has become synonymous with delivering fresh food on time.
The first Domino’s Pizza store in the UK opened in 1985 – there are now more than 660 stores throughout England, Scotland, Wales and Ireland. The stores are operated as franchises under the Domino’s Pizza Group banner.
Working with
Computacenter has enabled us to deploy new