Dr. Kutnup And Mrs. Mintz Should Follow The Chain Of Command
The Case
1. Dr. Kutnup and Mrs. Mintz should follow the chain of command for their current situation. Because this issue involves harassment of patients for money, it will bring many problems to the non-for-profit organization. These problems consist of finances, reputation, and employee dissatisfaction and turnover. In this case, South Street Hospital is a not-for-profit, business oriented organization, that involves no ownership interest and are self-sustaining from fees charged for goods and services and provide a certain amount of charity work to their surrounding community (Buchbinder & Shanks, 2017, p. 250). By taking their complaint to the board of trustees, it will position Dr. Kutnup and Mrs. Mintz’s problem on a higher level because the board of trustees have a higher influence on implementing change. …show more content…
Count de Money. In doing this, they can bring awareness of the problem to those at the highest level of both companies, especially the call center’s executives. If there is no resolution, the hospital is at risk for losing more patients, funding, and excellent employees who are an asset to the hospital’s team.
4. Decisions and problems pose challenges because managers may have incomplete information or may be unable to process all the information related to the problem. Defining the decision need or problem is considered the more important phase because it helps identify goals, underlying causes, barriers, and information needs (Buchbinder & Shanks, 2017, p. 91). Before the team can come to any conclusions or take any course of action, they need to identify the main problems that are happening and possibly hindering the
1. Dr. Kutnup and Mrs. Mintz should follow the chain of command for their current situation. Because this issue involves harassment of patients for money, it will bring many problems to the non-for-profit organization. These problems consist of finances, reputation, and employee dissatisfaction and turnover. In this case, South Street Hospital is a not-for-profit, business oriented organization, that involves no ownership interest and are self-sustaining from fees charged for goods and services and provide a certain amount of charity work to their surrounding community (Buchbinder & Shanks, 2017, p. 250). By taking their complaint to the board of trustees, it will position Dr. Kutnup and Mrs. Mintz’s problem on a higher level because the board of trustees have a higher influence on implementing change. …show more content…
Count de Money. In doing this, they can bring awareness of the problem to those at the highest level of both companies, especially the call center’s executives. If there is no resolution, the hospital is at risk for losing more patients, funding, and excellent employees who are an asset to the hospital’s team.
4. Decisions and problems pose challenges because managers may have incomplete information or may be unable to process all the information related to the problem. Defining the decision need or problem is considered the more important phase because it helps identify goals, underlying causes, barriers, and information needs (Buchbinder & Shanks, 2017, p. 91). Before the team can come to any conclusions or take any course of action, they need to identify the main problems that are happening and possibly hindering the