effective communication
Assignment #1: “Fundamentals of Effective Communication in the Workplace”
Shadiek Brown
Bus100- Intro to Business
DR. MARIA EMILIA GAMBUZZA
November 11, 2014.
Business Growth through Effective Communication
In every business, effective communication is an essential part of business growth and success. Without effective communication, business performance would be hindered. There could be conflicts and misunderstandings. Misunderstanding could happen among employees, clients, and everyone else you come into contact with on a daily basis. Practicing effective communication skills in the workplace reduces the level of stress and frustration. Also, it creates a more positive atmosphere among employers and employees. To execute effective communication, you must use the preferred communication channels when dealing with different people of differing cultural background; this is called “Intercultural Communication” (Kelly, Mcgowen, Williams, 2104, p. 125-126). There is a time to talk and a time to listen to what others have to say. A few months ago while working, my manager suspected that I accidentally put up a wrong display price for a particular product that was on sale. A customer bought the merchandise, but the price came up wrong at the register. The customer made a complaint to the store manager about the wrong price being displayed; by her tone of voice, she seemed very upset. The store manager apologized for the inconvenience and said that the situation would be handled immediately. My department manager was upset after the store manager told him about the current situation, so he came and talked to me about it. At that time, I wasn’t sure about what I did wrong until he explained it to me. You could tell he was upset by his facial expression, but he still managed to maintain composure while talking to me. He invited me to his office to finish the conversation about what I did wrong. I think he did the right thing by talking to me in a private
Shadiek Brown
Bus100- Intro to Business
DR. MARIA EMILIA GAMBUZZA
November 11, 2014.
Business Growth through Effective Communication
In every business, effective communication is an essential part of business growth and success. Without effective communication, business performance would be hindered. There could be conflicts and misunderstandings. Misunderstanding could happen among employees, clients, and everyone else you come into contact with on a daily basis. Practicing effective communication skills in the workplace reduces the level of stress and frustration. Also, it creates a more positive atmosphere among employers and employees. To execute effective communication, you must use the preferred communication channels when dealing with different people of differing cultural background; this is called “Intercultural Communication” (Kelly, Mcgowen, Williams, 2104, p. 125-126). There is a time to talk and a time to listen to what others have to say. A few months ago while working, my manager suspected that I accidentally put up a wrong display price for a particular product that was on sale. A customer bought the merchandise, but the price came up wrong at the register. The customer made a complaint to the store manager about the wrong price being displayed; by her tone of voice, she seemed very upset. The store manager apologized for the inconvenience and said that the situation would be handled immediately. My department manager was upset after the store manager told him about the current situation, so he came and talked to me about it. At that time, I wasn’t sure about what I did wrong until he explained it to me. You could tell he was upset by his facial expression, but he still managed to maintain composure while talking to me. He invited me to his office to finish the conversation about what I did wrong. I think he did the right thing by talking to me in a private