Electronic and Non Electronic Communication Unit 4 P7

Electronic and Non-Electronic Communication

For this assignment I will be: explaining what Tesco does, the scenario I have been put in, and then I will be doing two tables. There are for electronic and non-electronic communication.

Tesco

Tesco is a supermarket that sells mainly groceries. They have their own catalogue that sells furniture, appliances, mobiles etc. There’s a Tesco pet, car and house insurance linked to their Tesco bank. Members of Tesco Club card are given points for every pound they spend at Tesco. This business has a total of 6,351 stores in 14 different countries. 2,975 of them are situated in the UK.

The scenario

I am working for Trinity Communications. Tesco, my biggest client has asked me to produce information to train new staff. I would have observed that some staff are unclear about which methods are suitable for different situations at work. My guide will be the two tables explaining the types of electronic and non-electronic communication.

|Electric Communication |Audience |Reasons for the Audience |
|Telephone- this type of communication only |This method of communication can be used when|The customer would have given their telephone |
|involves each other’s voices. This method of |confirming with a customer if they are at |number when registering to the Tesco website so|
|communication is used when people cannot talk |home to receive an online delivery from |that they can be contacted about their |
|face to face and are long distances away from |Tesco. |delivery. |
|each other. This is a faster way to get into | | |
|contact with someone and it is easier than | |