health
Unit 1: Communication skills for working in the health sector
Assessment
You should use this file to complete your Assessment.
How to complete and send your Assessment
Save a copy of this document, either onto your computer or USB drive.
Work through your Assessment, remembering to save your work regularly
When you’ve finished, print out a copy to keep for reference
Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number.
Please note that this Assessment has 12 pages and is made up of 5 Sections.
Name:
Section 1: Understand how to communicate with a range of people
1. Use the box below to explain at least three forms of communication available for use.
2. Using the table below, describe the range of people you might communicate with during your work in the health sector. Include at least 5 or 6 different examples. For each person you have identified, include a description of a situation when you would need to communicate with them and how you would select the most appropriate form of communication to use in each situation.
Person
Situation
How did you choose this form of communication?
Section 2: Understand how to reduce barriers to effective communication
1. By writing a few sentences, describe the different barriers to communication in terms of: Environmental barriers
Social barriers
Personal barriers
2. Read through the scenarios below and, for each one, suggest ways in which the barriers to communication can be overcome.
Scenario 1: A patient whose first language is not English has arrived for an appointment and as the receptionist you must check them in for their allotted appointment. However,
Assessment
You should use this file to complete your Assessment.
How to complete and send your Assessment
Save a copy of this document, either onto your computer or USB drive.
Work through your Assessment, remembering to save your work regularly
When you’ve finished, print out a copy to keep for reference
Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number.
Please note that this Assessment has 12 pages and is made up of 5 Sections.
Name:
Section 1: Understand how to communicate with a range of people
1. Use the box below to explain at least three forms of communication available for use.
2. Using the table below, describe the range of people you might communicate with during your work in the health sector. Include at least 5 or 6 different examples. For each person you have identified, include a description of a situation when you would need to communicate with them and how you would select the most appropriate form of communication to use in each situation.
Person
Situation
How did you choose this form of communication?
Section 2: Understand how to reduce barriers to effective communication
1. By writing a few sentences, describe the different barriers to communication in terms of: Environmental barriers
Social barriers
Personal barriers
2. Read through the scenarios below and, for each one, suggest ways in which the barriers to communication can be overcome.
Scenario 1: A patient whose first language is not English has arrived for an appointment and as the receptionist you must check them in for their allotted appointment. However,