Electronic Records Management and Dental Records

Chapter 3
3.0 Review of Related Studies and Literature
3.1 Related Studies
3.1.1 A Study of Electronic Records Management in the Namibian Public Service in the
Context of E-Government
In striving to achieve good governance, organizations including Governments worldwide have been turning to information technologies. The conduct of business online has led to an increase in the creation of electronic records, which has brought about challenges in the management of records. This study, titled “A Study of
Electronic Records Management in the Namibian Public Service in the Context of EGovernment”, was based on the assumption that the Public Service of Namibia has embarked on e-government. [TITU2008]
The study recommends an integrated records management program for the Public
Service of Namibia to improve the electronic records environment. It will promote records management awareness; determine resource requirements; review the legal and regulatory framework; review records management standards and procedures; develop and maintain records centers; manage archives; implement an electronic records management system; and ensure the sustainability of the program through staff training and regular monitoring and evaluation.

3.1.2 Electronic Records Management in Malaysia: A Case Study in One
Government Agency
This study aims at identifying the electronic records management (ERM) practices at one prominent government organization. It attempts to investigate the level of awareness among the, the training among them, and the availability of qualified personnel to manage the electronic records systematically. This study adopted survey as its method by using questionnaires and observations at the institute. The findings revealed the lack of compliance with the guideline and policy,

Patient Records and Billing System of Dr. Padilla’s Ortho-Dental Clinic

3-1

while a number of problems arose on the issues related to guidelines and policy
related