Emergency Care Environment

Introduction

This essay discusses the principles of assisting in pre-hospital and emergency care environment. The discussion critiques the various effective communication throughout different age groups and identifies different needs and abilities of the public. Equality and diversity needs are discussed and how attitudes can affect the care of minorities. Similarly, the essay discusses the necessity for dignity to be maintained within the pre-hospital and emergency care environment.

Effective communication with different age groups and people with different abilities/needs

Wood (2004) stated that communication is ‘a systemic process in which individuals interact with and through symbols to create and interpret meanings.’ Communication
They must treat every case with the same level of professionalism and must be able to assess how their behaviour can impact on the care that the patient receives. Hersh and Goldenberg (2016) discovered that there are Doctors in the United States who have allowed their political views to affect their patient care.

Rogers (1957) discussed the concept of unconditional positive regard. Every practitioner in any medical environment should show unconditional positive regard. Following this will allow a professional relationship with the patient no matter what they say or do. Frankel, Rachlin and Yip-Bannicq (2012) stated that an individual may not feel empathetic but they can still show unconditional positive regard. An EMT may be treating an individual who has carried out crimes that have harmed others and they may have injured themselves in the process. Remaining professional throughout and providing the best care is
Yea, Yun and Hsui (2001) stated that that preserving dignity allows the patient to retain their self-respect. A professional relationship must be upheld. According to nursetogether.com (2012) patients must be addressed appropriately using titles and surnames. If the patient asks you to address them differently then respect their wishes.

Cultural and religious views must be respected. Holland and Hogg (2010) stated that in the past, various cultural minority groups were not adequately catered for in the hospital environment. They specified that although equality and diversity training has improved, there is still need to for further training. Having a firm understanding of an individual’s religious and cultural views and respecting these views is important in the Pre-Hospital and Emergency Care environment to improve the patients