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Emotions and Interpersonal Communications

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Emotions and Interpersonal Communications
UNDERSTANDING FEELINGS
DALARSE DEMBY
02/27/2015
BSHS/385
Human Service workers usually have a strong need to help those in need. Within helping, treating and assessing patients it is very important to be aware of your actions. Clients are very attentive to the professional’s demeanor. Because most clients are apprehensive upon arrival they will not divulge of the information needed to successfully treat them. It is usually once a rapport has been established that the client will open up. However the professional must ensure that the client is comfortable enough to do so. In the Human Service Profession understanding your client’s feelings and emotions is critical to the outcome of the treatment. Professionals must be aware of their facial expression as well as the body posture. In many cultures a person’s posture and facial expression could mean many things. Despite how what a professional may feel clients can perceive your actions as something else. Professional often time have difficulty during initial meetings. These difficulties are not always at the hand of the Professional. Dependent on the clients emotions and experiencing clients may attend a session very guarded and on the defense Some clients are very private and can refuse to divulge any information that they may feel is embarrassing. Gestures and body postures in many cultures can mean different things. In some cultures greetings are hugs and kisses and to deny this greeting is a form of disrespect. When dealing with a client of this culture the normal “goodbye” used by the Americans can make the client feel as if the professional isn’t empathetic. However the client should initiate this behavior to avoid any feelings of uneasiness. A head nod has many meetings across many cultures. A head nod in some cultures serves as a refusal, where as in others it serves as a greeting or yes as the answer to the questions. The hand gesture where the thumb meets the pointer finger and others fingers

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