QCF Level 2 Health and Social Care Diploma Group A: Mandatory Units Knowledge Workbook
QCF Level 2 Health and Social Care Diploma
Group A: Mandatory Units
Knowledge Workbook
SHC 021
Introduction to communication in health, social care or children’s and young people’s settings
Understand why communication is important in the work setting (1.1, 1.2, 1.3)
Identify the different reasons people communicate.
People communicate to express needs,feelings,ideas,ask questions,share experiences
Explain how effective communication affects all aspects of own work
Effective communication helps to understand client's needs
Explain why it is important to observe an individual’s reactions when communicating with them
Because I can know from the reactions how the person feels(happy,pain),if the person understand what I am trying to say,if the person is interested in conversation
SHC022
Introduction to personal development in health, social care or children’s and young people’s settings
Understand what is required for competence in own work role (1.2,1.3)
Identify standards that influence the way the role is carried out
This standarts are including in health and safety act 1974,Moving and Hnadling Guidelines,Hasawa,Riddor,Coshh
Describe ways to ensure that personal attitudes or beliefs do not obstruct the quality of work.
Treat everyone equaly)no difference in sex,religion,race...)
Be able to reflect on own work activities (2.1)
Explain why reflecting on practice is an important way to develop knowledge, skills and practice.
Reflecting on practise helps me to see what I am doing good,where(in which areas)I need advice or more training
Be able to agree a personal development plan (3.1, 3.2)
Identify sources of support for own learning and development.
-Selfeducation (internet,books)
-Meetings with supervisor and more training
Describe the process for agreeing a personal development plan and who should be
Group A: Mandatory Units
Knowledge Workbook
SHC 021
Introduction to communication in health, social care or children’s and young people’s settings
Understand why communication is important in the work setting (1.1, 1.2, 1.3)
Identify the different reasons people communicate.
People communicate to express needs,feelings,ideas,ask questions,share experiences
Explain how effective communication affects all aspects of own work
Effective communication helps to understand client's needs
Explain why it is important to observe an individual’s reactions when communicating with them
Because I can know from the reactions how the person feels(happy,pain),if the person understand what I am trying to say,if the person is interested in conversation
SHC022
Introduction to personal development in health, social care or children’s and young people’s settings
Understand what is required for competence in own work role (1.2,1.3)
Identify standards that influence the way the role is carried out
This standarts are including in health and safety act 1974,Moving and Hnadling Guidelines,Hasawa,Riddor,Coshh
Describe ways to ensure that personal attitudes or beliefs do not obstruct the quality of work.
Treat everyone equaly)no difference in sex,religion,race...)
Be able to reflect on own work activities (2.1)
Explain why reflecting on practice is an important way to develop knowledge, skills and practice.
Reflecting on practise helps me to see what I am doing good,where(in which areas)I need advice or more training
Be able to agree a personal development plan (3.1, 3.2)
Identify sources of support for own learning and development.
-Selfeducation (internet,books)
-Meetings with supervisor and more training
Describe the process for agreeing a personal development plan and who should be