Employment Turnover in Hospitality Industry in Hanoi
Table of contents
Introduction 2
1. Rationale 2
2. Objectives 2
3. Research Question 2
4. Methodology 3
5. Setting and sample size 3
6. Limitations and problems 4
7. Study Design 4
Chapter 1: Literature Review 5
1.1 Definition of hospitality industry and its workforce 5
1.2 Definition of employment turnover, reasons and solutions 7
1.3 Employment turnover in hospitality industry 9
1.4 Hanoi’s hospitality and its employment turnover status 10
Chapter 2: Findings from interviews- a case study of 1911 13
2.1 Status of high staff turnover in Hanoi’s hospitality industry 13
2.2 The reasons of high turnover 15
2.3 The solutions to solve the problem of high turnover in Hospitality in Hanoi 18
Conclusion and Recommendation 19
1. Cause Analysis 19
2. Recommendation 20
3. Evaluation 21
4. Acknowledgement 21
5. Conclusion 22
Appendix 23
Appendix 1: Literature Review Bibliography 23
Appendix 2: Interviewee’s profiles and interview’s transcript 25
Introduction
1. Rationale
As our group of four juniors at University took very high interest in hospitality industry, we first studied literature on this field and found out that high turnover rate is a striking feature of this industry. This problem has been discussed by hospitality professionals in a global context. However, in Vietnam, most of existing body of the knowledge reveals little information about this matter. This fact is a challenge as well as a motivation for our research group to carry out our own research on this issue, to discover the new knowledge horizon that has not been discovered.
Our research scope is in Hanoi, where our research group is living. As Hanoi is the capital of Vietnam, it is the center of politics, culture and tourism. Thus Hanoi’s hospitality sector is fairly developed compared to other parts of the country.
The audiences of our research are the hospitality professionals and workers, the local authority, and anyone who take their interest in this industry.
2.
Introduction 2
1. Rationale 2
2. Objectives 2
3. Research Question 2
4. Methodology 3
5. Setting and sample size 3
6. Limitations and problems 4
7. Study Design 4
Chapter 1: Literature Review 5
1.1 Definition of hospitality industry and its workforce 5
1.2 Definition of employment turnover, reasons and solutions 7
1.3 Employment turnover in hospitality industry 9
1.4 Hanoi’s hospitality and its employment turnover status 10
Chapter 2: Findings from interviews- a case study of 1911 13
2.1 Status of high staff turnover in Hanoi’s hospitality industry 13
2.2 The reasons of high turnover 15
2.3 The solutions to solve the problem of high turnover in Hospitality in Hanoi 18
Conclusion and Recommendation 19
1. Cause Analysis 19
2. Recommendation 20
3. Evaluation 21
4. Acknowledgement 21
5. Conclusion 22
Appendix 23
Appendix 1: Literature Review Bibliography 23
Appendix 2: Interviewee’s profiles and interview’s transcript 25
Introduction
1. Rationale
As our group of four juniors at University took very high interest in hospitality industry, we first studied literature on this field and found out that high turnover rate is a striking feature of this industry. This problem has been discussed by hospitality professionals in a global context. However, in Vietnam, most of existing body of the knowledge reveals little information about this matter. This fact is a challenge as well as a motivation for our research group to carry out our own research on this issue, to discover the new knowledge horizon that has not been discovered.
Our research scope is in Hanoi, where our research group is living. As Hanoi is the capital of Vietnam, it is the center of politics, culture and tourism. Thus Hanoi’s hospitality sector is fairly developed compared to other parts of the country.
The audiences of our research are the hospitality professionals and workers, the local authority, and anyone who take their interest in this industry.
2.
Bibliography: 3/ Nickson, Dennis. “Human resources management for the hospitality and industries”. Butterworth –Heinemann Publications. 2007 4/ Wikipedia, the free encyclopedia http://en.wikipedia.org/wiki/Turnover_(employment) 5/ Thuy Nguyen, “Lam gi de giu chan nhan vien”, Vietbao, 13 June, 2008 http://vietbao.vn/Viec-lam/Lam-gi-de-giu-chan-nhan-vien/30236693/267/ 6/ Frederick Hertzberg, “ Motivational theory”, 1968 11/ Hong Lien. Sai Gon Giai Phong English edition, “High – end tourism human resource to be satisfied soon”, 08 March, 2008 http://www.saigontourist.hochiminhcity.gov.vn/news/detail_en.asp?id=13144 12/Saigon Times, “Tourism sector in dire need of human resources”, 29 May, 2008 http://www.anhtuanplaza.com/index.php/vietnam-news/travel/tourism-sector-in-dire-need-of-human-resources/ 13/Kim Chi, “Betting on tourism”, Vietnam Investment Review (VIR), 28 April, 2008 http://www.vir.com.vn/Client/VIR/index.asp?url=content.asp&doc=16271