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Encouraging the Heart

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Encouraging the Heart
Encouraging the Heart: A Leader's Guide to Rewarding and Recognizing Others

Presentation Date: November 5th, 2005

Recommended Length: One hour minimum, One hour 15 minutes maximum

Recommended Content
• Key take-aways
• Practical applications
• Entertaining
• interactive

Presentation Outline:
0:00-0:05 Introduce ETH, Concept of Caring Leader (5 minutes)
0:06-0:10 Most Meaningful Recognition, Need for Encouragement (5 minutes)
0:11-0:50 The Seven Essentials of Encouraging the Heart (40 minutes total)
• Open Discussion Idea Exchange
• Answering of Reflection Questions
• "A + B" Role Playing Game
• End with video summary (2 minutes)
0:51-0:55 Finding Your Voice as a Leader (5 minutes)
0:56-1:00 Implementation Strategies (5 minutes)
1:01-1:05 Summary (5 minutes)
1:06-1:10 Questions (5 minutes)

In a Nutshell: Creating a workforce that cares

Book Outline:
• Chapter 1 - Concept of the caring leader
• Chapter 2-10 - Outlines "seven essential principles" for encouraging workers. Essentials are interrelated and overlapping. It is really all about caring for people.
• Chapter 11-12 - Personalizing process and offers strategies to implement

Overview:
Book's goal is to reveal the key to unlocking the high achiever within, by what Jim Kouzes and Barry Posner call "encouraging the heart."

Reflects upon one of the most elusive aspects of leadership - caring - and offers a deeper understanding of how and why it works. Premise is employees perform best when their contributions are genuinely appreciated. However, Kouzes and Posner assert most executives have not mastered the decidedly soft-management skill of "encouragement" that fosters such behavior. They advocate mutual respect and recognition of accomplishments to motivate and encourage others to be their very best. More importantly, they extend a set of principles, practices, and examples that show how to energize people to excel and then reach for even greater heights. Kouzes and Posner maintain that people will aspire

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