There have been many ethical changes over the years in the banking industry. A lot of the bad ethical decisions made by bank executives and employees are in large part the reason our economy is currently in shambles. One of the most noticed changes have been made in the ‘front of the house’ retail banking. Where once the strategy was, "Let's just sit back and wait for a customer to come through the door," it's now "We've got to get out there and find good customers." (Letourneau 1997). The days that every customer could sit with their banker sipping a cup of coffee and discussing things other than adding new products to their portfolio are over. Like the absence of relationship banking, long-time customers are also losing their once strong financial trust that the banking industry was known for. Instead, when they walk into a local branch of their bank to make a simple transaction, such as a deposit or a withdrawal, they are just another potential sale for the anxiously awaiting personal banker. The chances of you completely your transaction and leaving
There have been many ethical changes over the years in the banking industry. A lot of the bad ethical decisions made by bank executives and employees are in large part the reason our economy is currently in shambles. One of the most noticed changes have been made in the ‘front of the house’ retail banking. Where once the strategy was, "Let's just sit back and wait for a customer to come through the door," it's now "We've got to get out there and find good customers." (Letourneau 1997). The days that every customer could sit with their banker sipping a cup of coffee and discussing things other than adding new products to their portfolio are over. Like the absence of relationship banking, long-time customers are also losing their once strong financial trust that the banking industry was known for. Instead, when they walk into a local branch of their bank to make a simple transaction, such as a deposit or a withdrawal, they are just another potential sale for the anxiously awaiting personal banker. The chances of you completely your transaction and leaving