Operations Management: Quality Improvement Initiative
Learning Plan 5
Quality Improvement Initiative
Identify a business that has recently launched a quality improvement initiative (Harley Davidson would be just one of many examples). Your business could be one that is primarily product-providing or one that is primarily service-providing. Do some independent research in order to provide an overview of this initiative and the results of their efforts. The overview should take the form of a two-page paper. Within that assignment, cite examples of any control costs or failure costs that you can identify, in addition to prevention costs, appraisal costs, internal failure costs, and external failure costs (all of these terms are defined in considerable detail in section 8.8 of your textbook).
Submit this assignment to your instructor via the dropbox "LP5 Assignment: Quality Improvement Initiative." This assignment is worth 100 points and will be graded according to the following scale. Criteria | 1. | Student identified a business that recently launched a quality improvement initiative. | 2. | An overview of the initiative was discussed. | 3. | The results of the initiative were discussed. | 4. | Examples of any control costs or failure costs were cited. | 5. | Prevention costs, appraisal costs, internal failure costs and external failure costs were cited. |
Over the last several years, the banking industry has become highly regulated. In order for the doors to remain open, allowing the bank to continue serving its purpose of providing money services to the public, both through lending and through money management, banks find themselves competing for deposits. Not only do Americans lack trust in banks, but they know they have many choices in who they bank with. Most consumers have their assets split amongst several institutions so the challenge for any bank is satisfying the customer and ensuring that the customer keeps their share of their wallet at that institution.
As a former personal banker of
Quality Improvement Initiative
Identify a business that has recently launched a quality improvement initiative (Harley Davidson would be just one of many examples). Your business could be one that is primarily product-providing or one that is primarily service-providing. Do some independent research in order to provide an overview of this initiative and the results of their efforts. The overview should take the form of a two-page paper. Within that assignment, cite examples of any control costs or failure costs that you can identify, in addition to prevention costs, appraisal costs, internal failure costs, and external failure costs (all of these terms are defined in considerable detail in section 8.8 of your textbook).
Submit this assignment to your instructor via the dropbox "LP5 Assignment: Quality Improvement Initiative." This assignment is worth 100 points and will be graded according to the following scale. Criteria | 1. | Student identified a business that recently launched a quality improvement initiative. | 2. | An overview of the initiative was discussed. | 3. | The results of the initiative were discussed. | 4. | Examples of any control costs or failure costs were cited. | 5. | Prevention costs, appraisal costs, internal failure costs and external failure costs were cited. |
Over the last several years, the banking industry has become highly regulated. In order for the doors to remain open, allowing the bank to continue serving its purpose of providing money services to the public, both through lending and through money management, banks find themselves competing for deposits. Not only do Americans lack trust in banks, but they know they have many choices in who they bank with. Most consumers have their assets split amongst several institutions so the challenge for any bank is satisfying the customer and ensuring that the customer keeps their share of their wallet at that institution.
As a former personal banker of
References: Bank (n.d.). In Wikipedia. Retrieved April 14, 2013, from http://en.wikipedia.org/wiki/Bank Camhi, J. (2012, November 29). Chase Looks to Refashion Branch Customer Experience with Debit Card Initiative . In Bank Systems & Technology. Retrieved April 14, 2013, from http://www.banktech.com/channels/chase-looks-to-refashion-branch-customer/240142888 Dunn, A. (2012, December 11). American Customer Satisfaction Index favors JPMorgan Chase over Wells Fargo. In Charlotteobserver.com. Retrieved April 14, 2013, from http://www.charlotteobserver.com/2012/12/11/3718902/american-customer-satisfaction.html