Ethics on Job, the Mechanic's Dilemma on Quotta

Seeing the dilemmas

* Should the manager look after the benefits of the owner or should he do what he thinks is right?

* The amount of quotas being asked by the owner is it really a necessity or is he asking for too much?

* Should the manager support the owner’s decision being profit driven?

* Should the manager consider what the mechanics are mentoring him or they are also being greedy too?

* Should the manager look after the interest of his customers or the mechanics?

* Is it right to influence customers decision and impose them on doing maintenance works immediately even if it’s not urgent?

* Should the manager look after his wages and worry about his two daughters and the mortgage? Is this selfishness?

* The mechanics, should they stay quiet and deal with the job as it comes normally or find another job?

* Do the mechanics have to pressurize the manager to get more hours?

* As the owner, is it fair to give your employees a monthly quota?

* Is the quota a reasonable one?

* Shouldn’t the quota be changed according to seasons?

* Should the owner think more about his employees and give them some achievable incentives or should he worry about the company’s revenues?

* Is it a good idea to expand the business by doing a side job, for example,
‘Tyre repairs and wheel balancing’ or expand the business with another side job like a snack and coffee service? Instead of monthly quotas.

* Will a side business (expanding the actual one) make more revenues, while putting less pressure on the manager? Will there be a need to convince customers for preventative maintenance thereafter?

Talking the dilemma – Utilitarian
Costs involved here:
- Possible cancellation of the franchise
- Reputation of the company at risk
- Loss of business
- Loss of legitimacy
- Breach of the general policy of the corporation.
- If customers find out that the company was profit driven, doing