Preview

Executive Summary Of Amikka's Case

Satisfactory Essays
Open Document
Open Document
186 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Executive Summary Of Amikka's Case
Strengths:

- Amikka took the opportunity to gain agreement with the client after verification. This ensures we are on the same page before moving on to any solution. Great!

- Amikka uses positive language throughout the call--"Awesome!"

- Amikka accurately concludes the call by executing on the strong close--asking the client if they have any other questions and thanking them for calling.

Opportunities:

- Offer a conference call. (2:35) Amikka advises the client that he will need to reach out to his broker to have his information updated. Rather than asigning our client homework" we can promote a one call resolution by offering a transfer to CR Origination for help in finding out who the broker is and facilitating a phone call.

-

You May Also Find These Documents Helpful

  • Good Essays

    Elizabeth's Dilemma Case

    • 356 Words
    • 2 Pages

    - Conclude the call properly. Andrew misses the opportunity to ask the client if she has any other questions. We do this to ensure a one call…

    • 356 Words
    • 2 Pages
    Good Essays
  • Satisfactory Essays

    On October 28, 2016 at approximately 2308 hours FHEO Officer Ariel Weiland (419) was posted at the ED Security Office when she observed, a young Hispanic male and his mother walked through ED lobby. The mother of the young Hispanic male who was later identified as Michael Maya (DOB/FIN: 09/02/1999- 86377247) sat him on the couch and went to register him at the ED registration desk. Patient, Maya was calm as he waited for his mother to come back. Once the mother returned to him, he began to behave in a disorderly manner and tried to snatch a pill bottle from his mother, at which time the mother was able to grab the bottle from him, and gave it to another family member who accompanied them. The patient became agitated and confused, he was seen…

    • 358 Words
    • 2 Pages
    Satisfactory Essays
  • Good Essays

    Case Brief No 1

    • 699 Words
    • 3 Pages

    Plaintiff and Defendant: The plaintiff/appellant is Harvestons Securities, Inc. The defendant/appellee is Narnia Investments, Ltd.…

    • 699 Words
    • 3 Pages
    Good Essays
  • Good Essays

    On March 8th, I attended a hearing at the Federal Court. The case of Velu Nadarajanv Mirc et al. is a case related to a request to defer removal. The H&C application is based solely on the applicant's establishment in Canada.…

    • 1086 Words
    • 5 Pages
    Good Essays
  • Satisfactory Essays

    E. F. Medical Case

    • 187 Words
    • 1 Page

    E.F. is a 45-year-old male African American patient with end stage renal stage. He is divorced, no children, family members reside outside of the state. E.F is on hemodialysis treatment for five years. His diagnosis includes, cirrhosis of the liver, Hepatitis C and HIV.…

    • 187 Words
    • 1 Page
    Satisfactory Essays
  • Good Essays

    Annik Case Summary

    • 698 Words
    • 3 Pages

    Chosen situation iii): Annik is a 12 year old girl with autism who is severely visually impaired. You are teaching Annik to brush her hair. How might you prompt this and how might you fade the prompts?…

    • 698 Words
    • 3 Pages
    Good Essays
  • Powerful Essays

    It can be seen that adding another investment vehicle, i.e. Real Estate here to his portfolio reduces his dependance on the performance of his stock which is currently comprised of 95% of his overall portfolio vis-a-vis 48% after the investment.…

    • 1434 Words
    • 6 Pages
    Powerful Essays
  • Good Essays

    Case Brief - R. v. Hufsky

    • 691 Words
    • 3 Pages

    Spot check was for the purposes of checking licenses, insurance, mechanical fitness of cars sobriety of the drivers.…

    • 691 Words
    • 3 Pages
    Good Essays
  • Satisfactory Essays

    Kanthasamy Case Summary

    • 103 Words
    • 1 Page

    This case is on appeal from the Federal Court of Appeal, where the decision to dismiss had been unanimous. The appellant Jekayannan Kanthasamy is hence, appealing the decision dismissing his application for judicial review of the denial of his request for humanitarian and compassionate relief under s.25(1) of the Immigration and Refugee Protection Act. The respondant in this case is the Minister of Citizenship and Immigration. This appeal was supported by intervenors including the Canadian Council for Refugees, Justice for Children and Youth, Barbra Schlifer Commemorative Clinic, Canadian Centre for Victims of Torture, Canadian Association of Refugee Lawyers and Parkdale Community Legal Services.…

    • 103 Words
    • 1 Page
    Satisfactory Essays
  • Powerful Essays

    Tamela Pernishek Case Summary

    • 80788 Words
    • 324 Pages

    Preface The intended readership of this volume is the full range of behavioral scientists, mental health professionals, and students aspiring to such roles who work with children. This includes psychologists (applied, clinical, counseling, developmental, school, including academics, researchers, and practitioners), family counselors, psychiatrists, social workers, psychiatric nurses, child protection workers, and any other mental health professionals who work with children, adolescents, and their families. Working with children…

    • 80788 Words
    • 324 Pages
    Powerful Essays
  • Good Essays

    NVQ2 Assessment 2

    • 3452 Words
    • 14 Pages

    Businesses have policies how to answer and make call. When receiving call we might wait for certain number of rings to answer the call, we should answer it by introducing the company name and my name. We should identify the caller’s name and his needs. We would give the caller the best help as we can. We might answers colleague’s extensions if they are not answering.…

    • 3452 Words
    • 14 Pages
    Good Essays
  • Good Essays

    1 Which Job Role Works In

    • 988 Words
    • 4 Pages

    C) before proceeding with the call, tell the customer to put someone else on the line…

    • 988 Words
    • 4 Pages
    Good Essays
  • Satisfactory Essays

    #5 Which items in the statement were easiest to project and why? Which were the most difficult and why? What effect could mis-estimates have had on projections? Which items would cause the most damage if mis-estimated?…

    • 964 Words
    • 4 Pages
    Satisfactory Essays
  • Satisfactory Essays

    Telephone Techniques

    • 204 Words
    • 1 Page

    8. Close the call by expressing appreciation to the call. Be sure you and the caller…

    • 204 Words
    • 1 Page
    Satisfactory Essays
  • Powerful Essays

    Roles of Technical Support

    • 1300 Words
    • 6 Pages

    As long as you follow up on that one, 99.9999% of people who call will be fine with that.…

    • 1300 Words
    • 6 Pages
    Powerful Essays