Exley Chemical Case Analysis
Exley Chemical Case Analysis
Introduction
The purpose of this analysis is to offer insight into difficulties experienced by Exley Chemical Company. Case analysis will provide an objective view of the identified problems (both macro and micro), the causes, affected systems, alternatives and recommendations. In a collaborative effort, this report reflects multiple observations and opinions regarding the case analysis.
Analysis
I. Problems A. Macro
Lack of coordination within the companies operations
Decrease in sales and profits.
Operational conflicts within the major departments
This type of structure is inappropriate for this company
There is no uniformity of command B. Micro
The coordination between marketing and the new product development department was insufficient.
The Product development had problems with marketing.
The Product manager quarrels with the marketing department
Product manager was unsuccessful in coordinating the activities.
The company was having difficulties in producing a team concept within the departments.
II. Causes:
Implementation of separate division to handle product development has disrupted the previous cohesive interaction between prior existing divisions. New product development division has taken on a life of its own, opting to market its new developments instead of passing the new products to the other divisions to handle their usual responsibilities.
In spite of its independence of other teams with regard to product development and marketing, the new division still needs those other divisions for reports they generate. Customer service is being handled in a different manner than the established customers are accustomed to. This inconsistency and redundancy (having two sales people from the same company visiting the same customers) may be partially responsible for the reduction in sales percentages of the chemical and plastics markets.
Inconsistency in calculating sales
Introduction
The purpose of this analysis is to offer insight into difficulties experienced by Exley Chemical Company. Case analysis will provide an objective view of the identified problems (both macro and micro), the causes, affected systems, alternatives and recommendations. In a collaborative effort, this report reflects multiple observations and opinions regarding the case analysis.
Analysis
I. Problems A. Macro
Lack of coordination within the companies operations
Decrease in sales and profits.
Operational conflicts within the major departments
This type of structure is inappropriate for this company
There is no uniformity of command B. Micro
The coordination between marketing and the new product development department was insufficient.
The Product development had problems with marketing.
The Product manager quarrels with the marketing department
Product manager was unsuccessful in coordinating the activities.
The company was having difficulties in producing a team concept within the departments.
II. Causes:
Implementation of separate division to handle product development has disrupted the previous cohesive interaction between prior existing divisions. New product development division has taken on a life of its own, opting to market its new developments instead of passing the new products to the other divisions to handle their usual responsibilities.
In spite of its independence of other teams with regard to product development and marketing, the new division still needs those other divisions for reports they generate. Customer service is being handled in a different manner than the established customers are accustomed to. This inconsistency and redundancy (having two sales people from the same company visiting the same customers) may be partially responsible for the reduction in sales percentages of the chemical and plastics markets.
Inconsistency in calculating sales
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