Explain legal and ethical tensions between maintaining confidentiality and sharing information
1.2 Explain how to support effective communication within your own job role.
Communication is constantly happening within the day care centre and in my job role I have a responsibility to communicate with staff, service users and other professionals. I use various forms of communication but I also seek to make sure that it is understood. Communication has got to be understood before it can be effective and so I try to ensure comprehension when I am verbally speaking by getting staff to repeat what I have asked them to do. I also write simply worded memos and emails to ensure ease of comprehension. When communicating with other professionals I speak clearly and seek affirmation when organising meetings or planning events. I also seek to write in a legible manner if writing to professionals. Each service user has a communication book for reporting and informing families and carers of activities on a daily basis, these are written in a legible way also. Primarily when communicating with each individual service user I seek to communicate in an understandable way and at a level each individual will understand. The methods I employ are verbal, pictorial, object-based, physical prompts and signing.
1.3 Analyse the barriers and challenges to communication within own job role
2.3 Propose improvements to communication systems and practices to address any shortcomings
2.4 Lead the implementation of revised communication systems and practices.
Barrier/Challenge Explaination How could it be improved How have I improved it
Deafness Some of our service users have hearing loss and on occasions forget to bring their hearing aids to day care. This presents a severe communication challenge and barrier on these occasions. Bring hearing aid in daily. I have written a request in service user’s communication book requesting that hearing aids are sent in daily and suggesting that a spare is obtained in the event that his current hearing aid is broken.
Blindness
Communication is constantly happening within the day care centre and in my job role I have a responsibility to communicate with staff, service users and other professionals. I use various forms of communication but I also seek to make sure that it is understood. Communication has got to be understood before it can be effective and so I try to ensure comprehension when I am verbally speaking by getting staff to repeat what I have asked them to do. I also write simply worded memos and emails to ensure ease of comprehension. When communicating with other professionals I speak clearly and seek affirmation when organising meetings or planning events. I also seek to write in a legible manner if writing to professionals. Each service user has a communication book for reporting and informing families and carers of activities on a daily basis, these are written in a legible way also. Primarily when communicating with each individual service user I seek to communicate in an understandable way and at a level each individual will understand. The methods I employ are verbal, pictorial, object-based, physical prompts and signing.
1.3 Analyse the barriers and challenges to communication within own job role
2.3 Propose improvements to communication systems and practices to address any shortcomings
2.4 Lead the implementation of revised communication systems and practices.
Barrier/Challenge Explaination How could it be improved How have I improved it
Deafness Some of our service users have hearing loss and on occasions forget to bring their hearing aids to day care. This presents a severe communication challenge and barrier on these occasions. Bring hearing aid in daily. I have written a request in service user’s communication book requesting that hearing aids are sent in daily and suggesting that a spare is obtained in the event that his current hearing aid is broken.
Blindness