health and social diploma level2

QCF Level 2 Health and Social Care Diploma Group A Mandatory Units Knowledge Workbook Candidate . Signature Date completed 16-08-2013.. Assessor . Signature . Date signed off Internal Verifier Signature Date Verified . SHC 021 Introduction to communication in health, social care or childrens and young peoples settings Understand why communication is important in the work setting (1.1, 1.2, 1.3) Identify the different reasons people communicate. A People communicate to express emotions that could be Fear, anger, pain, joy and love. They also communicate to find out what the other person wants or needs To receive and give information and instructions To exchange different ideas and share experience To tell you how they feel To reassure some one To understand and be understood To socialise Explain how effective communication affects all aspects of own work A when you dont have a effective communication within your work, Things could go wrong, there will be misunderstandings and the outcome of that could end up catastrophic, for example when a client is in pain and she wont tell you, this could lead to serious problems, therefore effective communications is very important in the work environment. Explain why it is important to observe an individuals reactions when communicating with them A By observing (the body languish) you can tell if the individual is happy, upset, understands what you are saying. This way you identify any problems and deal with that. SHC022 Introduction to personal development in health, social care or childrens and young peoples settings Understand what is required for competence in own work role (1.2,1.3) Identify standards that influence the way the role is carried out A as a carer you work with standards and code of practice that will have been explained to you in your training, each uk country has national minimum standards in place these standards are checked by inspectors to ensure that the services we as a carer