tech certificate 301
L3 HSC Technical Certificate unit worksheet
Unit 301 - Principles of communication in adult social care settings The numbers in the bracket after each question relate to the assessment criteria in the standards
1. Identify the different reasons why people communicate (1.1.1)
People communicate to create and keep relationship with others, to receive or give information and instruction, to show knowledge, feelings and emotions and to show they understand.
2. Explain how communication affects relationships in an adult social care setting (1.1.2)
Communicate can affect relationships in an adult social care setting in two different ways, good communication means you can build good trust with the people in your care which means they may be more inclined to take part in activities you are asking from them, or come and talk to you if they have any worries or need some support. If you have good communication with the families you can build trust and they feel comfortable for their loved one to be in your care and then they will find it much easier to talk to you if they have and worries or concerns. If there is good communication between staff, the home will run much smoother and also there will be good team morale which will pass down to the service users which will make for a much better place to work and live in. Bad communication can be very distressing for the service users, especially when there is poor communication between staff because for example a staff member finds out a lady doesn’t like water in her face and the staff haven’t communicated, another staff member could get water in the service users face and that could make them distressed, which means that the service user could lose trust in the staff and the working and living environment will become poor.
3. Compare ways to establish the communication and language needs, wishes and preferences of an individual (2.2.1)
People have different ways of communicating, and as we know
Unit 301 - Principles of communication in adult social care settings The numbers in the bracket after each question relate to the assessment criteria in the standards
1. Identify the different reasons why people communicate (1.1.1)
People communicate to create and keep relationship with others, to receive or give information and instruction, to show knowledge, feelings and emotions and to show they understand.
2. Explain how communication affects relationships in an adult social care setting (1.1.2)
Communicate can affect relationships in an adult social care setting in two different ways, good communication means you can build good trust with the people in your care which means they may be more inclined to take part in activities you are asking from them, or come and talk to you if they have any worries or need some support. If you have good communication with the families you can build trust and they feel comfortable for their loved one to be in your care and then they will find it much easier to talk to you if they have and worries or concerns. If there is good communication between staff, the home will run much smoother and also there will be good team morale which will pass down to the service users which will make for a much better place to work and live in. Bad communication can be very distressing for the service users, especially when there is poor communication between staff because for example a staff member finds out a lady doesn’t like water in her face and the staff haven’t communicated, another staff member could get water in the service users face and that could make them distressed, which means that the service user could lose trust in the staff and the working and living environment will become poor.
3. Compare ways to establish the communication and language needs, wishes and preferences of an individual (2.2.1)
People have different ways of communicating, and as we know