factors that support communication
Factors that support Communication (AO1)
Section B, Activity 2
Promoting equality and diversity
Equality is a legal framework that helps avoid discrimination; meaning that you treat an individual fairly and, equally without showing a preference of another individual due to their ability, disability, race or religion.
This also means that you meet the needs of an individual, covering the area of their age, disability, race, social class, gender and religion and, the service users have the right to have their needs respected.
Diversity is making sure that an individual’s beliefs and values are recognised, respected and valued because we all are different so therefore have different views on things, which need to be understood.
Diversity recognises the differences between individuals, like the age, race, gender, disability and religion (ethnic).
An example of a service provider prompting equality and diversity is that the service provider meeting the needs of a service user while respecting their needs; a hearing impaired service user who uses British sign language as communication, who would want a glass of warm water, the care setting provides that service user with a service provider who can understand and sign the British sign language.
There is a distinction between equality and diversity.
Equality is meeting the needs of an individual and treating the individual fairly disregarding of their age, disability, race, social class, gender and religion, whereas diversity is acknowledging the difference between individuals and respecting them.
Maintaining confidentiality
Maintaining confidentiality is very important because you need to protect the service users’ personal information.
Confidentiality needs to be maintained so that the service user can build trust towards the service provider; allowing the service user to share more information with the service provider.
The service providers need to acknowledge that the information presented by the
Section B, Activity 2
Promoting equality and diversity
Equality is a legal framework that helps avoid discrimination; meaning that you treat an individual fairly and, equally without showing a preference of another individual due to their ability, disability, race or religion.
This also means that you meet the needs of an individual, covering the area of their age, disability, race, social class, gender and religion and, the service users have the right to have their needs respected.
Diversity is making sure that an individual’s beliefs and values are recognised, respected and valued because we all are different so therefore have different views on things, which need to be understood.
Diversity recognises the differences between individuals, like the age, race, gender, disability and religion (ethnic).
An example of a service provider prompting equality and diversity is that the service provider meeting the needs of a service user while respecting their needs; a hearing impaired service user who uses British sign language as communication, who would want a glass of warm water, the care setting provides that service user with a service provider who can understand and sign the British sign language.
There is a distinction between equality and diversity.
Equality is meeting the needs of an individual and treating the individual fairly disregarding of their age, disability, race, social class, gender and religion, whereas diversity is acknowledging the difference between individuals and respecting them.
Maintaining confidentiality
Maintaining confidentiality is very important because you need to protect the service users’ personal information.
Confidentiality needs to be maintained so that the service user can build trust towards the service provider; allowing the service user to share more information with the service provider.
The service providers need to acknowledge that the information presented by the