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Fast Fit Case

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Fast Fit Case
Management Info Systems Case 1

1)

Figure 1

Chronological Listing:
1. Customer purchases clothing
2. Store accepts payment and gives clothes to customer
3. Store informs HQ of sale
4. HQ contacts supplier to order more inventory
5. Supplier confirms order
6. Supplier ships new inventory to warehouse
7. Supplier notifies HQ inventory has shipped
8. Warehouse confirms to HQ that inventory was received
9. Warehouse ships new inventory to store
10. Store confirms to HQ that they received new inventory
2a) POS Info
1. Items being purchased (barcodes)
2. Price of items
3. Payment method
4. Time of purchase
5. Cashier information
b)

Store Manager
HQ
Items being purchased
Need to know to order more inventory from warehouse
Can track items popularity and push promotions for more sales
Price of items
Can determine if prices are too high or low depending on amount of each type of items purchased and adjust accordingly
Can track revenues for the company
Payment method
Can determine extra expenses due to credit card company charging the store a percentage extra on every credit card transaction
Can determine cash flows for use in improving the company depending on if customers pay by cash or with a card
Time of purchase
Schedule employees more efficiently depending on busyness
Can determine non-busy times and try to push promotions to increase sales at those times or days

3a) One way to obtain customer information would be to implement a FastFit rewards card. Many retail stores use these and they offer discounts to customers that pay with their stores rewards card. It encourages customers to return to the store and also the store gains all of the customer’s personal information in order to give them the rewards card. Another way to obtain customer information would be to offer a savings for customers that fill out an online survey. Details on the survey can be placed on the back of all purchase receipts and following
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