Fastfit Case Study

A General Question

1. Mark the main flows of goods and money in the diagram (above) and employ a key or table of descriptive elements to explain your answer.

[pic]

|Key Symbol |Explanation |
|Green Arrow |This arrow indicates the main flows of money |
|Blue Arrow |This arrow indicates the main flows of goods |

Customer Questions (focus on the customer and FastFit process flows, i.e. the front end of the diagram)

2. a) List the specific items of information that are usually gathered at the POS (Point of Sale terminal or cash register) and recorded when a customer checks out (excluding obtaining the identity of the customer which is covered in Q3)? b) What are three important uses of this information at the store by the store manager and by headquarters management – a total of six uses? a. List of items i. Name of product ii. Category of product, if any iii. Color of product iv. Price of product v. Quantity of Product Purchased vi. Product code, if any b. See the table below:

|Role |Important Uses |
|Store Manager |Knows which specific product to restock |
| |Knows which products are selling best, so they are sufficiently |
| |stocked and available |
| |If he knows which