Garuda Indonesia Management Analysis
Karina Dwi Andarin
014201300087
Management / International Business 2013
Date of submission: December 4th, 2014
Mr. Arun Kumar
Introduction
As we know, Garuda Indonesia is the most famous full service airline in Indonesia that currently operates 82 aircrafts and serves 33 domestic and 18 international destinations in Asia (Regional Southeast Asia, Middle East, China, Japan and South Korea), Australia, and Europe (The Netherlands). As a result of its concern to safety, Garuda Indonesia received IOSA (IATA Operational Safety Audit) as proves that the airline has fulfilled global best practice in safety and security procedures.
A number of awards in the last two years are also a real prove of Garuda Indonesia competencies. In 2010, Skytrax rewarded Garuda Indonesia as a “Four Star Airline” and “The World’s Most Improved Airline”. Subsequently, in July 2012 Garuda Indonesia received “Best Regional Airline in Asia” and “World’s Best Regional Airline”. Sydney-based Centre for Asia Aviation (CAPA) awarded Garuda Indonesia as “Airline Turnaround of the Year” in 2010. And in 2012, Roy Morgan, indepedent international research in Australia, awarded Garuda Indonesia as "The Best International Airline" for the month of January, February, and July.
Garuda Indonesia has also successfully managed the period of “on the brink of failure” to “success” in era of 2006-2010. After the struggle period, Garuda Indonesia will continue with an aggressive 5-year expansion program known as the ‘Quantum Leap’. The program will drive the company to grow much bigger with wider network and better quality of service.
This type of company must have maintain their human resource very well so that today they can be trusted by many people and have a satisfactory services. I as a management student requested and feeling interested to know more about how do Garuda Indonesia maintain their employee’s