Fishbone Diagram Bibliography
Fishbone Diagram
J. Reszka
Saint Mary 's University of Minnesota
Schools of Graduate & Professional Programs
Project Integration and Quality – PRM613R
Michael Brown, M.A., M.S., Adjunct Instructor
April 4th, 2013
Fishbone Diagram (Cause/Effect Diagram or Ishikawa Diagram)
Introduction
Fishbone Diagrams also known as Cause and Effect Diagrams or Ishikawa Diagrams are a quality tool that illustrates how various factors may be linked to potential problems or effects (Project Management Institute, 2008). The diagram is called a fishbone diagram due to the fact that it looks like the bones of a fish. Fishbone diagrams are drawn with the effect of a problem on the right side of the illustration, drawn back from the effect is a main line, and from that line are offshoots labeled for potential causes of the problem. The main inputs for a fishbone diagram are known as the “5 M’s”: Machinery, Manpower, Materials, Methods, and Money (Diagram 1). These have also been simplified to People, Systems, Materials and Processes by the Hewlett Packard Company (Slack, 2001). These inputs are guidelines for causes; each case should have a more descriptive cause for each of the subgroups. Once you have the main causes for the problem, you continually ask “why” or “how” until you have uncovered the root cause. The outputs for the fishbone diagram should be a few root causes of the problem (effect). One drawback of the fishbone diagram is that you have no statistical data to quantify the weight of the outputs as you would with something like a Pareto Chart.
The five Ss of retail operations: a model and tool for improvement
Overview
The article is written by John W. Pal and John W. Byrom and covers the “Five S’s of Retail Operations” which are Systems, Staff, Stock, Space and Standards. These five categories are used as the cause of “Shoppers’ Benefits” which Pal and Byrom state are: attraction, retention and satisfaction, without these benefits a retailer
J. Reszka
Saint Mary 's University of Minnesota
Schools of Graduate & Professional Programs
Project Integration and Quality – PRM613R
Michael Brown, M.A., M.S., Adjunct Instructor
April 4th, 2013
Fishbone Diagram (Cause/Effect Diagram or Ishikawa Diagram)
Introduction
Fishbone Diagrams also known as Cause and Effect Diagrams or Ishikawa Diagrams are a quality tool that illustrates how various factors may be linked to potential problems or effects (Project Management Institute, 2008). The diagram is called a fishbone diagram due to the fact that it looks like the bones of a fish. Fishbone diagrams are drawn with the effect of a problem on the right side of the illustration, drawn back from the effect is a main line, and from that line are offshoots labeled for potential causes of the problem. The main inputs for a fishbone diagram are known as the “5 M’s”: Machinery, Manpower, Materials, Methods, and Money (Diagram 1). These have also been simplified to People, Systems, Materials and Processes by the Hewlett Packard Company (Slack, 2001). These inputs are guidelines for causes; each case should have a more descriptive cause for each of the subgroups. Once you have the main causes for the problem, you continually ask “why” or “how” until you have uncovered the root cause. The outputs for the fishbone diagram should be a few root causes of the problem (effect). One drawback of the fishbone diagram is that you have no statistical data to quantify the weight of the outputs as you would with something like a Pareto Chart.
The five Ss of retail operations: a model and tool for improvement
Overview
The article is written by John W. Pal and John W. Byrom and covers the “Five S’s of Retail Operations” which are Systems, Staff, Stock, Space and Standards. These five categories are used as the cause of “Shoppers’ Benefits” which Pal and Byrom state are: attraction, retention and satisfaction, without these benefits a retailer
References: Project Management Institute (PMI). (2008). A guide to the project management body of knowledge (PMBOK guide). Philadelphia, PA: Author. John W. Pal, John W. Byrom, (2003) "The five Ss of retail operations: a model and tool for improvement", International Journal of Retail & Distribution Management, Vol. 31 Iss: 10, pp.518 – 528. Pal and Byrom, 2003 Diagram 3 – Fishbone Diagram from Example One – Five S’s of Retail Operations Pal and Byrom, 2003 Diagram 4 – Fishbone Diagram – Possible causes of unnecessary repeat lab tests Taner, Sezen, Antony, 2007 Diagram 5 – Potential factors affecting image quality of MR Taner, Sezen, Antony, 2007 Diagram 6 Taner, Sezen, Antony, 2007 Diagram 7 Taner, Sezen, Antony, 2007 Diagram 8 Taner, Sezen, Antony, 2007