Leadership and Lopez
Table of Contents
Problem Identification…………………………………………………………………………...3
Situation Analysis………………………………………………………………………………..4
Recommendations………………………………………………………………………………..6
References………………………………………………………………………………………..8
Problem Identification
Analyzing the case study mGames prepared by Scott Hill (2002), several problems were identified as contributors to the issues the organization is going through. These consist of poor listening skills between the different levels of employees, lack of communication during important decision making endeavors, and ineffective group relationships.
The differences in management’s personalities and leadership styles contribute to their poor listening skills. The leadership style that develops positive results is missing. As Goleman (2000) argues, “leaders who used styles that positively affected the climate had decidedly better financial results than those who did not” (Goleman, 2000, p. 4). Moreover according to Engleberg, & Wynn, (2010), “effective leaders engage in listening more than talking and asking more than telling” (p.189). Listening is described as the key communication activity that involves “...the ability to understand, analyze, respect, and appropriately respond…” (Engleberg & Wynn, 2010, p. 187).
Jeffrey Lopez, newly appointed mGames President, practiced an open-door policy with the vice-president team but was confused why group meetings end in hostility. There is a need to create a work environment that is in alignment with the organizational goals and communication plan of mGames. The PMBOK guide suggests that communication skills should be applied to all staff. Employees learn several talents, become more accurate; listening actively and effectively, questioning, probing ideas and situations, educating to increase team’s knowledge, setting and managing expectations, persuading a person or organization, negotiating, resolving conflict, and summarizing,
Problem Identification…………………………………………………………………………...3
Situation Analysis………………………………………………………………………………..4
Recommendations………………………………………………………………………………..6
References………………………………………………………………………………………..8
Problem Identification
Analyzing the case study mGames prepared by Scott Hill (2002), several problems were identified as contributors to the issues the organization is going through. These consist of poor listening skills between the different levels of employees, lack of communication during important decision making endeavors, and ineffective group relationships.
The differences in management’s personalities and leadership styles contribute to their poor listening skills. The leadership style that develops positive results is missing. As Goleman (2000) argues, “leaders who used styles that positively affected the climate had decidedly better financial results than those who did not” (Goleman, 2000, p. 4). Moreover according to Engleberg, & Wynn, (2010), “effective leaders engage in listening more than talking and asking more than telling” (p.189). Listening is described as the key communication activity that involves “...the ability to understand, analyze, respect, and appropriately respond…” (Engleberg & Wynn, 2010, p. 187).
Jeffrey Lopez, newly appointed mGames President, practiced an open-door policy with the vice-president team but was confused why group meetings end in hostility. There is a need to create a work environment that is in alignment with the organizational goals and communication plan of mGames. The PMBOK guide suggests that communication skills should be applied to all staff. Employees learn several talents, become more accurate; listening actively and effectively, questioning, probing ideas and situations, educating to increase team’s knowledge, setting and managing expectations, persuading a person or organization, negotiating, resolving conflict, and summarizing,
References: Engleberg, I., N. Wynn, D., R. (2010). Working in Groups. (5th Ed). Boston, MA: Pearson Education Inc. Allyn & Bacon Goleman, D. (2000). Leadership that gets results. Harvard Business Review. Hill, S. (2002). mGames. Ivey management services: Richard Ivey School of Business. Case number 902M20. Retrieved from http://bookstore.mbsdirect.net/UMUC.HTM Project Management Institute (2008). A guide to the project management body of knowledge (4th ed.). Project Management Institute: Newton Square, PA.