for defense printing edited

EMPLOYEE PRODUCTIVITY AND EMPLOYEE PARTICIPATION ON WORKPLACE WELLNESS PROGRAM OF SELECTED QUICK
SERVICE RESTAURANTS IN TANZA, CAVITE

Ritch M. Banate

An undergraduate thesis manuscript submitted to the faculty of the Department of Arts, Sciences, Education and Management Studies (DASEMS), Cavite State University – Tanza Campus, Tanza, Cavite in partial fulfillment of the requirements for the degree of Bachelor of Science in Business Management (Major in Marketing Management) with contribution No. _____________________. Prepared under the supervision of Prof. Cristina M. Signo.

INTRODUCTION

When a company truly wants to create a positive work environment that is based on high trust, exceptional customer service, collaborative teamwork, operational excellence, and creative problem solving, then the employer must begin to understand, invest in, and be responsive to the needs of its people that represents the organization’s most valuable assets, and is also one of its most important customers, the employees. The return on such nominal investments will come in the form of higher levels of employee motivation, creativity, productivity, and commitment that will move the organization forward with greater profitability. But then, if employer are not responsive to the needs of its employees especially if these employees are exposed to high stress, long hours of work and demanding customers which is experience by a quick service restaurant employee, it will create possible effects on their productivity (Hatter, 2012). To avoid problems brought by decreased motivation, poor customer service and lower productivity of an employee, quick service restaurant are now offering workplace wellness program and encourage employee to participate. Workplace wellness program is any program implemented by an employer to improve the labor force. It is designed to increase the productivity of an employee by providing services focused on developing personality and improving the

References: American Management Association (2006). The personality-productivity connection. Retrieved January 30, 2014. http://www.amanet.org/training/articles/The-Personality-Productivity-Connection.aspx Bates, P Brookins, M. (2009). Quick service restaurant. Retrieved from http://smallbusiness.chron.com/quick/servive/restaurant1963.html Burke, G Chandan, D.A. (2008). Implemented workplace wellness program of Indonesian Quick service resturant. Journal of Tourism and Hospitality Management, 35(3), 660–678. Charles, K. R., & Marshall, L.H. (2004). Effects of workplace wellness program on increasing produrtivity of Malaysian qsr employees. International Journal of Management, 4 (3), 25-29. Der-Karabetian, Aghop & Gebharbp, Norma (2005). Effect of Physical Fitness Program in the Workplace. Journal of Business and Psychology, 36(3), 650–674. Dorgan, C.E. (2005) Productivity link to the indoor environment. ASHRAE 62-1989 Proceedings of Health Buildings ‘94, Budapest, pp.461 472. George, D. and Mallery, P. (2004). SPSS for Windows step by step: A simple guide and reference. 11.0 update (4thed.). Boston: Allyn& Bacon Grant, E Gurchiek K. (2008). Survey links wellness participation and job satisfaction. Retrieved from http://www.shrm.org/Publications/HRNews/Pages/ SurveyLinksWellnessSatisfaction.aspx Hair, J Hasset, S. (2013). Workplace wellness 101. Retrieved from http://wnww.shpnco rg/library/pdf/ww_WhatisWW.pdfhasset 2012 Hatter, K Hearst, D. (2014). Employee wellness program. Retrieved from http://smallbusiness.chron.com/employee- wellness-program-1349.html Hr Hub (2014) Ineson, E. M. (2011). The relevance of offering personality development to employee. International Journal of Hospitality Management, 30(3), 630–638. Kour, K. (2014). Importance of employee productivity. Retrived from https://www.scrib d.csearchdocuments?escape=false&page=2&query=+importance+of+employee+productivity Krugman, P Malley, P. (2014). Personality development and its impact to canadian qsr. Retrieved from http://www.gecapital.ca/GECA_Document/20 14__canadian_chain_restaurant_industry_review.pdf Mattke, S Miller, S. (2014). Participation on workplace wellness programs. Retrieved from http//ww.shrm.org/hrdisciplines/benefits/articles/pages/participate-wellness-programs.aspx#sthash.7bisit0z.dpuf Mundel, M.E (2004) Munroe, S. (2007). Personality affects work behavior. Retrieved from http://smallbusiness.chron.com/personality-affects-work-behavior-45940.html Ndawula K.K (2005).Employee involvement on workplace wellness program Parks K.M. &Steelman L.A. (2008). Organizational wellness programs: a meta-analysis. OHS Journal. Vol. 13, No. 1, pp. 58–68. Riseley, M. (2012). Defining workplace wellness program. Retrieved from https://www.gettheworldmoving.com/blog/defining-workplace-wellbeing Rolloos, M Saks, A.M. (2006). ‘Antecedent, consideration, and consequences of employee partcipation’. Journal of Managerial Psychology, Vol 21, No 6, pp600-619. Schoenman, J. (2010). Building a stronger evidence base for employee wellness programs. Retrieved from http://www.nihcm.org/pdf/Wellness%20FINAL%20electonic%20version.pdf Simons, T Syaboda V. (2010). Issues relating to mcdonalds corporation. Retrieved from http://www.rmhc.org/ Torden, L Tourville H. (2012). Six key steps to successful wellness program. Retrieved from https://www.scribd.com/doc/183464976/6-Key-Steps-to-a-Successful-Wellness-Program Tulkarni, P Valinsky, E.; Bond, J.T.; Hill, E.J. (2005). When Work Works: A Project on Workplace Effectiveness and Workplace Flexibility. (New York, NY, Families and Work Institute). Verespej, M.A., (2005), Bringing out the best Verrisown, H. (2013). Maximizing Employee participation and measuring effects of workplace wellness program. Retrieved from http://www.comoqsr.com/comoshambhalaestate/rates-and-offers/wellness-programmes Walonick, D Watson, T. (2011). Stress management program. Retrieved from http://www.prochange.com/stress-management-program Weiler J Weivern C. (2004). “Training Effective Performance in Stressful Situations. Management Psychology, Vol. 4, pp. 157-174. Wellness Proposals (2013). Workplace wellness programs. Retrieved from http://wellnessproposals.com/wellness-articles/workplace-wellness-progr s-2/ Wetter, A Wong, S., Siu, V., & Tsang, N., (2008). The impact of wellness program on Hong Kong quick service restaurant employees’ productivity. International Journal of Management, 11 (5), 230-241. World Health Organization. (2012). World Health Statistics 2012. Retrieved from (Available at: http://www.who.int/healthinfo/EN_WHS2012_Full.pdf, accessed October 2012). World Health Organization and World Economic Forum. (2008 Zandariv, J