By J.W. Marriott
Submitted by:
Palugod, Cherry T.
BSHM
Submitted to:
Prof. Jennifer Doria
Insights that I’ve learned in this video:
“Love your job; this is the pathway of promotion if you work hard.” I noticed those Marriott’s employee most especially whose reach the position of General Manager, they stay in their company almost 5 years and more. They love their job even though they started in lower position. As time goes by and remain their loyalty in Marriott, they see their own self in position that they are proud of.
“Being part of family is so important; we truly care about each other and our guest as well as community.” “That feeling of what unity of the family is what people staying in the company if you are an employee; or coming back of you are guest.” They not just caring their colleagues as part of Marriott’s family, they also giving their best treating well the guest, and also helping those community like Hiati that needs to stand again and start to a new beginning.
Marriott opened the culture of opportunity which changes the life of hundreds of thousand lives of many people.
J.W. Marriott Jr. shared the 5 values of Marriott Hotel
Put people first
Pursue excellence
Act with integrity
Embrace change
Serve world
International Travel is more important that TV, internet, movies or political diplomacy at breaking down culture barriers. The more people experience to travel; they will more understand the others’ culture and created unity and peace.
He defined the word MARRIOTT. It stands for:
M- More. More satisfied customers, opportunities for associates, return on investors and more hotels build.
A- Ask/Act. Ask that allowed questions; listen and act.
R- Respect. Be humble. Respect others; regardless their ethnic background and you’ll have an unbeatable team.
R- Recognition. Recognize people for their contribution and appreciate them.
I- Innovation. Develop plans that lay